{"id":106410,"date":"2022-09-14T16:14:30","date_gmt":"2022-09-14T16:14:30","guid":{"rendered":"https:\/\/veridas.com\/contact-center\/"},"modified":"2025-12-22T10:50:14","modified_gmt":"2025-12-22T10:50:14","slug":"centrais-de-atendimento","status":"publish","type":"page","link":"https:\/\/veridas.com\/br\/centrais-de-atendimento\/","title":{"rendered":"Autentica\u00e7\u00e3o em Centrais de Atendimento"},"content":{"rendered":"\t\t
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Autentica\u00e7\u00e3o em Centrais de Atendimento<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Autentica\u00e7\u00e3o de clientes em 3 segundos. Sem perguntas. Sem fric\u00e7\u00e3o\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Com a tecnologia de biometria de voz da Veridas, \u00e9 poss\u00edvel oferecer aos clientes uma experi\u00eancia de autentica\u00e7\u00e3o segura e \u00e1gil, reduzindo fraudes e melhorando a efici\u00eancia operacional do central de atendimento.<\/div>\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tFale connosco<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\/<\/span>O fornecedor preferido<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Redu\u00e7\u00e3o de Custos e Efici\u00eancia Operacional<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Reduza custos e otimize opera\u00e7\u00f5es no central de atendimento com a biometria de voz. Elimine verifica\u00e7\u00f5es manuais de identidade, minimize transfer\u00eancias de chamadas e reduza o tempo m\u00e9dio de atendimento (AHT).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Maior Satisfa\u00e7\u00e3o do Cliente<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tDiga adeus a palavras-passe e perguntas de seguran\u00e7a. A autentica\u00e7\u00e3o por voz reduz o tempo e o esfor\u00e7o, permitindo que o cliente se autentique de forma natural e imediata.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Autentica\u00e7\u00e3o mais R\u00e1pida e Segura<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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Reconhe\u00e7a o cliente em segundos, sem passos adicionais de verifica\u00e7\u00e3o. Ofere\u00e7a uma experi\u00eancia \u00e1gil e reduza o risco de fraude com precis\u00e3o acima de 99,9%.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\/<\/span>Implementa\u00e7\u00e3o Instant\u00e2nea em Qualquer Plataforma<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t
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Implemente a solu\u00e7\u00e3o em horas, em qualquer ambiente ou plataforma de comunica\u00e7\u00e3o, com o nosso servi\u00e7o em nuvem simples e escal\u00e1vel.<\/div>\t\t\t\t<\/div>\n\t\t\t\t
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\"Genesys<\/figure><\/div>
\"Amazon<\/figure><\/div>
\"Telegram<\/figure><\/div>
\"Twilio<\/figure><\/div>
\"Enghouse<\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Amazon\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Telegram\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\/<\/span>Autentica\u00e7\u00e3o Baseada em Conhecimento vs. Biometria de Voz<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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<\/div>\n\t\t\t\t\t\t
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Verifica\u00e7\u00e3o
sem
biometria<\/b><\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Processos longos e custosos:<\/b> verifica\u00e7\u00e3o baseada em conhecimento leva em m\u00e9dia 60 segundos por chamada.<\/span>
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Multicanal limitado:<\/b> m\u00e9todos tradicionais n\u00e3o garantem identifica\u00e7\u00e3o \u00fanica entre canais.<\/span>
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Identidade incerta:<\/b> senhas e perguntas apenas confirmam informa\u00e7\u00e3o, n\u00e3o a identidade real.<\/span>
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Seguran\u00e7a comprometida:<\/b> f\u00e1cil de imitar, pois depende de dados que podem ser conhecidos por terceiros.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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Verifica\u00e7\u00e3o
com
biometria<\/b><\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Processos transparentes:<\/b> autentica\u00e7\u00e3o natural, apenas com 3 segundos de \u00e1udio.<\/span><\/p>

Omnicanal:<\/b> verifica\u00e7\u00e3o por voz em qualquer canal (telefone, chat, app).<\/span><\/p>

Identidade real:<\/b> valida\u00e7\u00e3o da pessoa atrav\u00e9s de caracter\u00edsticas \u00fanicas da voz.<\/span>
<\/span><\/p>

M\u00e1xima seguran\u00e7a:<\/b> dete\u00e7\u00e3o de vozes sint\u00e9ticas e pr\u00e9-gravadas, com precis\u00e3o superior a 99,9%.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\/<\/span>Reduza o Tempo M\u00e9dio de Atendimento (AHT)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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A biometria de voz permite verificar o utilizador de forma natural. Ap\u00f3s o registo, o cliente n\u00e3o precisa responder a perguntas \u2014 basta falar normalmente. Em apenas 3 segundos de \u00e1udio, o sistema o reconhece automaticamente.<\/span><\/p>

Com a biometria, \u00e9 poss\u00edvel economizar at\u00e9 <\/span>60 segundos por chamada<\/b>, melhorando a experi\u00eancia do cliente e reduzindo custos operacionais.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tSaiba mais sobre autentica\u00e7\u00e3o por voz<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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<\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

With our voice biometrics technology, you can provide your customers with a secure and streamlined authentication experience, while reducing fraud and improving operational efficiency in your contact center.<\/p>\n","protected":false},"author":4,"featured_media":106412,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","format":[],"meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"country":[],"resource":[],"topic":[],"industry":[],"solution":[],"class_list":["post-106410","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nAutentica\u00e7\u00e3o em Centrais de Atendimento | Veridas<\/title>\n<meta name=\"description\" content=\"Verifique a identidade dos seus clientes em 3 segundos com biometria de voz. Independente de texto e idioma. 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