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Customer Success Specialist

Description

As part of the Operations team, in order to support Veridas Customers, your duties will include the following:

  • Customer service in all its facets, pre and post-sales, conducting regular follow-up meetings as well as participating in initial meetings with potential customers.
  • Advice and guidance to customers in their integration processes, supported by the different Veridas technology teams.
  • Service Desk: response to tickets/support desk for external customers, internally managing incidents until their resolution with the customer. 
  • Production follow-up, reporting and KPIs and delivery updates of our products and services to customers. 
  • Accompaniment and pre-sales support to the sales team.
  • Review/monitoring of the cloud of the previous night/day/weekend, with the reproduction of incidents and problems detected by customers.
  • Preparation of documentation and support presentations

What we offer

To be part of a high-tech company, with its own product and operating worldwide in critical environments. Possibility of developing a worldwide professional career, and to be part of a team composed of highly qualified and experienced personnel.

  • Fixed and variable remuneration, very competitive and in line with the candidate’s experience.
  • Teleworking according to company policy.
  • Collaborative and multidisciplinary work environment.
  • Continuous training.

We are waiting for you!

Requirements

  • Qualifications: Engineer/Graduate/Master’s degree or higher education.
  • Experience: 2 years experience in similar positions, with a focus on customer service, support, and technical resolution of incidents and integrations.
  • Languages: advanced English.
  • Valuable technical skills: technical knowledge of different technologies and integrations.
  • Attitudes: Empathy, customer orientation, initiative, teamwork, problem solving, analytical skills.
  • Others: Availability to travel

So, want to have a try?