Across dozens of conversations, one trend was undeniable: Credit Unions are rapidly embracing voice authentication as the next step in building digital trust.
Voice authentication uses the unique characteristics of each person’s voice to confirm identity securely, naturally, and in real time, transforming the member experience in every call and digital interaction.
Moving from awareness to action
As said in my previous article, 64% of Credit Unions plan to offer biometric or digital identity solutions within the next three years, driven by growing fraud risks and rising member expectations for safety and convenience, according to the PYMNTS Intelligence and Velera report.
The reason is clear: voice authentication unites security and simplicity, protecting members while keeping every experience effortless and human.
Voice: the next chapter of member authentication for Credit Unions
What I find so powerful about voice authentication is how it turns security from an obstacle into an enabler of trust.
At Veridas, we’ve developed technology that can verify a member’s identity in just three seconds of natural speech, during a live conversation, without passwords, PINs, or security questions.
The process feels invisible to the member. They simply speak, and their identity is confirmed in real time. The result is a faster, more natural experience, one that deepens trust instead of interrupting it.
Our system is also language- and accent-independent, which means it works across the diverse communities that Credit Unions serve, from the Midwest to the South, coast to coast. And because it’s cloud-native, deployment is fast, flexible, and light on resources. We integrate directly into existing contact center systems, without major infrastructure changes.
From legacy systems to future-ready platforms
One of the big topics in Phoenix was the deprecation of legacy voice systems from Amazon, Google, and Nuance. For many Credit Unions, this creates an urgent need, and an opportunity, to modernize their authentication strategy.
The institutions I spoke with were clear: they don’t just want another vendor. They want a trusted partner who can ensure business continuity, compliance, and member satisfaction.
That’s where Veridas stands apart. We offer a drop-in migration path that eliminates downtime and avoids the need to re-enroll members from scratch. Our platform can even generate new voiceprints from existing call recordings, helping institutions make the switch smoothly and securely.
And beyond convenience, there’s trust. Veridas was built from day one with privacy and transparency at its core. We never store biometric data, and our systems comply with U.S. and international regulations. We continuously evolve our models to protect against new threats like deepfakes and AI-generated voices.
Fighting deepfakes, protecting authenticity with voice authentication
AI is reshaping the world and the threat landscape. Fraudsters now use synthetic speech, deepfakes, and injected audio to impersonate real people with alarming accuracy.
That’s why Veridas has developed advanced real-time liveness detection and anti-spoofing technology, capable of identifying manipulated voices as they occur. Our systems are certified by iBeta Level 1, the highest standard for anti-spoofing performance.
For Credit Unions, this means confidence: every call, every verification, and every voice interaction is protected by robust AI-driven fraud defense, without adding friction for genuine members.
The human side of innovation
Every Credit Union leader I spoke with in Phoenix shared a common goal: to make technology serve people, not the other way around.
That’s exactly what drives us at Veridas. Our mission is simple: to help Credit Unions build secure, modern member experiences that stay true to their human roots.
Innovation doesn’t have to mean losing connection. In fact, when done right, it strengthens it.
When a member can be verified just by speaking, it sends a powerful message: we know you, we trust you, and we’re here for you.
The transformation we’re witnessing in the Credit Union community is just the beginning. In the coming months, I believe we’ll see more institutions embracing voice authentication not only as a fraud-prevention measure but as a cornerstone of member experience strategy.
