{"id":16730,"date":"2021-09-21T09:39:14","date_gmt":"2021-09-21T09:39:14","guid":{"rendered":"https:\/\/veridas.com\/?p=16730"},"modified":"2025-01-08T10:15:02","modified_gmt":"2025-01-08T10:15:02","slug":"leading-contact-center-platforms-are-using-veridas-voice-biometrics","status":"publish","type":"post","link":"https:\/\/veridas.com\/en\/leading-contact-center-platforms-are-using-veridas-voice-biometrics\/","title":{"rendered":"Leading Contact Center platforms are using Veridas voice biometrics"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"16730\" class=\"elementor elementor-16730 elementor-16729\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1012ade post-seccion elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1012ade\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5bbb15f\" data-id=\"5bbb15f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-baaf9b3 elementor-section-full_width post-subseccion elementor-section-height-default elementor-section-height-default\" data-id=\"baaf9b3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c75f62a\" data-id=\"c75f62a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-366fcc2 elementor-widget elementor-widget-heading\" data-id=\"366fcc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-919bc2b elementor-widget elementor-widget-text-editor\" data-id=\"919bc2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Real, cutting-edge technology, and, since a few months ago, in production in the leading Contact Center platforms in the market. Veridas&#8217; <strong><a href=\"https:\/\/veridas.com\/voice-biometric-authentication\/\">voice biometrics solution<\/a><\/strong> already has end-users in <strong>Spain<\/strong>, <strong>Germany<\/strong>, <strong>Holland<\/strong>, and even <strong>Mexico<\/strong>, who with just 3 seconds of audio, in any language and without having to repeat a predefined phrase, <strong>can quickly authenticate themselves<\/strong> when they call their bank, insurance company or gas and electricity supplier.<\/p><p>The solution designed by <strong><a href=\"https:\/\/veridas.com\/about-us\/\">Veridas<\/a><\/strong>, a leading company in developing solutions for digital identity verification, is being used by some of the world&#8217;s leading companies, such as <strong>BBVA<\/strong>, <strong>Deutsche Telekom<\/strong>, or <strong>Prosegur<\/strong>, and implemented in the different <strong>Contact Center<\/strong> platforms they use: <strong>Avaya<\/strong>, <strong>Genesys<\/strong>, <strong>Twilio<\/strong>, <strong>Amazon Connect<\/strong>, or <strong>Enghouse<\/strong>, among others.<\/p><p>The reasons why Veridas is being chosen over its competitors are clear: <strong>no one offers such impressive technological features<\/strong> (authentication with 3 seconds of voice, regardless of text and language), with such a high <em>performance<\/em> (accuracy of over 99.9%; evaluated by the National Institute of Standards and Technology, NIST, the main evaluating body for this type of technology in the world, as one of the leading solutions in the world) and <strong>with such strongrespect for user privacy<\/strong> (Veridas does not need to store customer data for the proper functioning of its technology).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2763b45 elementor-widget__width-auto elementor-widget elementor-widget-html\" data-id=\"2763b45\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-158c6f49-b783-4fb2-ae13-2e61592e2baf\"><span class=\"hs-cta-node hs-cta-158c6f49-b783-4fb2-ae13-2e61592e2baf\" id=\"hs-cta-158c6f49-b783-4fb2-ae13-2e61592e2baf\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/19918211\/158c6f49-b783-4fb2-ae13-2e61592e2baf\" target=\"_blank\" rel=\"noopener\"><img fetchpriority=\"high\" decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-158c6f49-b783-4fb2-ae13-2e61592e2baf\" style=\"border-width:0px;\" height=\"348\" width=\"1280\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/19918211\/158c6f49-b783-4fb2-ae13-2e61592e2baf.png\"  alt=\"New call-to-action\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(19918211, '158c6f49-b783-4fb2-ae13-2e61592e2baf', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6973ce elementor-widget elementor-widget-spacer\" data-id=\"c6973ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95415e7 elementor-widget elementor-widget-heading\" data-id=\"95415e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Multiplatform, by design<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-33f1188 elementor-widget elementor-widget-text-editor\" data-id=\"33f1188\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>&#8220;<em>When we at Veridas decided to <strong>develop a product specifically for Call Centers<\/strong>, in which the end-user could <strong>be authenticated in real-time<\/strong> while conversing with an agent, we made the firm decision to design it so that it could be easily and integrated into any existing platform. And it is now that this long-term vision is bearing numerous fruits, after months invested in the development and configuration of a solution based on <strong>100% proprietary technology<\/strong>, based on artificial intelligence algorithms and neural networks<\/em>&#8221; explains <strong>Miguel Zarraluqui<\/strong>, Product Manager of Voice Biometrics at Veridas.<\/p><p>Avaya, Genesys, Twilio, Amazon Connect, and Enghouse are not the only solutions the leader in digital identity verification is working on. Veridas continues to consolidate its <strong><a href=\"https:\/\/veridas.com\/partners\/\">partner network<\/a><\/strong> to reach more <strong>customers worldwide<\/strong>, seeking to offer the best possible services at all stages of the customer&#8217;s life, from sales to implementation, including integration support and technical support. Veridas is charting new avenues of collaboration among the leading platforms of such significant companies as <strong>Evolution<\/strong>, <strong>Talkdesk<\/strong>, <strong>Odigo<\/strong>, <strong>IBM<\/strong>, and <strong>Link Mobility<\/strong>.<\/p><p>&#8220;<em>There was no point in doing it quickly and exclusively for one platform. At Veridas, it was clear to us that we had to go for a <strong>multiplatform solution<\/strong> that could be integrated into a matter of days in any client, regardless of the contact center solution they had<\/em>&#8221; concluded Zarraluqui.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b38718 elementor-widget elementor-widget-html\" data-id=\"8b38718\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a\"><span class=\"hs-cta-node hs-cta-af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a\" id=\"hs-cta-af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/19918211\/af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/19918211\/af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a.png\"  alt=\"Veridas Voice Shield Datasheet\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(19918211, 'af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7da6a1 elementor-widget elementor-widget-spacer\" data-id=\"b7da6a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5414826 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5414826\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-a146e9b\" data-id=\"a146e9b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-579eda4 elementor-widget elementor-widget-heading\" data-id=\"579eda4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The magic triangle: UX, security, and costs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-050351d elementor-widget elementor-widget-text-editor\" data-id=\"050351d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>&#8220;<em>Until today, improving any one of these areas (<strong>customer experience, security, and costs<\/strong>) implied an impact on the others. You couldn&#8217;t increase security without compromising UX and vice versa. But this is no longer a utopia: it <strong>is possible to improve all three areas simultaneously thanks to biometric solutions like ours<\/strong>. In short, the return on investment for our customers is immediate, while improving security and customer experience<\/em>&#8221; said <strong>Eduardo Azanza<\/strong>, CEO of Veridas, speaking recently at <strong><a href=\"https:\/\/veridas.com\/veridas-and-deutsche-telekom-shared-the-stage-at-digital-x-2021\/\">Digital X 2021<\/a><\/strong>, an event organized by one of its main partners, Deutsche Telekom.<\/p><p>Only biometrics can replace<a href=\"https:\/\/veridas.com\/la-biometria-como-la-solucion-segura-al-problema-de-la-doble-autenticacion\/\"> current authentication methods<\/a>, such as passwords, question-based processes, or OTPs, substantially improving security while significantly improving the <a href=\"https:\/\/veridas.com\/biometria-de-voz-deshazte-de-las-contrasenas-y-mejora-tu-experiencia-de-usuario\/\">end-user experience<\/a>. And, of course,<a href=\"https:\/\/veridas.com\/la-biometria-de-voz-permite-reducir-en-mas-de-un-90-el-tiempo-de-identificacion-de-clientes\/\"> reducing the associated cost<\/a>, since, at last, it is possible to go from authentication processes that take 30 or 40 seconds on average to zero.<\/p><p>With Veridas&#8217; text-independent technology, companies no longer need to spend time authenticating their customers; simply establishing a natural conversation with them is enough. The technology will do the rest.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1081b46 elementor-widget elementor-widget-spacer\" data-id=\"1081b46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-43ccc04 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"43ccc04\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d8a7f97\" data-id=\"d8a7f97\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e50bf7 elementor-widget elementor-widget-html\" data-id=\"3e50bf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-0b62013c-c8f6-43b6-b22f-63f2579bac26\"><span class=\"hs-cta-node hs-cta-0b62013c-c8f6-43b6-b22f-63f2579bac26\" id=\"hs-cta-0b62013c-c8f6-43b6-b22f-63f2579bac26\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/19918211\/0b62013c-c8f6-43b6-b22f-63f2579bac26\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-0b62013c-c8f6-43b6-b22f-63f2579bac26\" style=\"border-width:0px;\" height=\"348\" width=\"1280\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/19918211\/0b62013c-c8f6-43b6-b22f-63f2579bac26.png\"  alt=\"Click me\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(19918211, '0b62013c-c8f6-43b6-b22f-63f2579bac26', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Genesys, Avaya, Twilio, Amazon Connect, or Enghouse, among others, already integrate Veridas voice technology to provide their customers with a leading solution in the global voice market.<\/p>\n","protected":false},"author":4,"featured_media":16738,"comment_status":"open","ping_status":"closed","sticky":false,"template":"elementor_theme","format":[252],"meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[72,187],"tags":[],"country":[],"resource":[293],"topic":[251],"industry":[238,239,240],"solution":[236],"class_list":["post-16730","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-identity-biometrics","category-voice-biometrics","resource-yes","format-article","topic-identity","industry-financial-services","industry-insurance","industry-telcos-utilities","solution-voice-authentication"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Leading Contact Center platforms are using Veridas voice biometrics<\/title>\n<meta name=\"description\" content=\"The reasons why Veridas is being 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