{"id":26708,"date":"2022-01-13T08:59:11","date_gmt":"2022-01-13T08:59:11","guid":{"rendered":"https:\/\/veridas.com\/?p=26708"},"modified":"2024-02-15T12:15:24","modified_gmt":"2024-02-15T12:15:24","slug":"evolutio-and-veridas-an-alliance-to-boost-voice-biometrics-in-the-main-iberian-market-companies","status":"publish","type":"post","link":"https:\/\/veridas.com\/en\/evolutio-and-veridas-an-alliance-to-boost-voice-biometrics-in-the-main-iberian-market-companies\/","title":{"rendered":"Evolutio and Veridas, an alliance to boost voice biometrics in the main Iberian market companies"},"content":{"rendered":"\t\t
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Acuerdo entre Evolutio y Veridas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Evolutio<\/strong><\/span><\/a>, compa\u00f1\u00eda experta en la integraci\u00f3n de servicios cloud, y<\/span> Veridas<\/b><\/a>, considerada como uno de los referentes a nivel mundial en el desarrollo de soluciones biom\u00e9tricas para la verificaci\u00f3n digital de la identidad, <\/span>unen sus fuerzas para acelerar la adopci\u00f3n de la autenticaci\u00f3n biom\u00e9trica por voz en los Contact Center de las principales compa\u00f1\u00edas del mercado ib\u00e9rico<\/b>. Y es que la aplicaci\u00f3n de la tecnolog\u00eda biom\u00e9trica de voz a un entorno de Contact Center aporta muchas ventajas:\u00a0<\/span><\/p>\n

1. Reducci\u00f3n dr\u00e1stica del Tiempo Medio Operativo (TMO) y, por lo tanto, los costes asociados al mismo<\/b>.\u00a0 De media, los Contact Center dedican entre 30 y 45 segundos a verificar una identidad en base a preguntas y en cambio, gracias a la autenticaci\u00f3n mediante biometr\u00eda de voz de Veridas, los clientes de Evolutio son capaces de identificar una persona con tan solo 3 segundos de su voz de manera totalmente pasiva, ya que la soluci\u00f3n es independiente del texto y del idioma utilizado.<\/span><\/p>\n

2. Aumento de la seguridad gracias a una tecnolog\u00eda mucho m\u00e1s fiable que los m\u00e9todos tradicionales, pasando de la presunci\u00f3n a la certeza en la verificaci\u00f3n de una identidad.<\/b> Los m\u00e9todos actuales simplemente verifican que la persona al otro lado del tel\u00e9fono sabe algo (ej. una contrase\u00f1a, un DNI o una direcci\u00f3n) o posee algo (ej. un OTP, una tarjeta de coordenadas o el acceso a una cuenta de correo electr\u00f3nico). Pero en cambio, la biometr\u00eda es capaz de comprobar caracter\u00edsticas o atributos inherentes a la misma persona, como lo es su cara o su voz, de manera que la seguridad alcanzada es inigualable.<\/span><\/p>\n

3. Mejora de la experiencia de los usuarios finales, eliminando por completo las contrase\u00f1as u otros procedimientos de verificaci\u00f3n de la identidad, largos y tediosos.<\/b> En este sentido, las tasas de aceptaci\u00f3n de estas soluciones, en aquellos clientes que ya las est\u00e1n utilizando, superan el 80% en primera llamada. Y las tasas de conversi\u00f3n para clientes ya registrados, se llegan a situar por encima del 99%, como en el caso del <\/span>BBVA en M\u00e9xico cuando permite que sus pensionistas den fe de vida a trav\u00e9s de una sencilla llamada telef\u00f3nica.<\/span><\/a><\/p>\n

4. Creaci\u00f3n de una estrategia 100% omnicanal gracias a la posibilidad de aplicar una misma medida de autenticaci\u00f3n en cualquier v\u00eda de interacci\u00f3n con cliente<\/b>: canal telef\u00f3nico, aplicaciones m\u00f3viles, plataformas de mensajer\u00eda, etc. Esta capacidad \u00fanica, hace de esta soluci\u00f3n un m\u00e9todo tremendamente atractivo, escalable y conveniente. <\/span><\/p>\n

En cambio, durante el proceso de adopci\u00f3n, pueden surgir dudas o preguntas, muchas de ellas relacionadas con la facilidad de implementaci\u00f3n. Sobre todo, en lo que tiene que ver con los Contact Center, ya que son estructuras complejas en cuanto a\u00a0 su arquitectura y funcionamiento. Y esta es la principal raz\u00f3n por la que nace la alianza entre Evolutio y Veridas.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Una alianza para facilitar la integraci\u00f3n en cualquier plataforma\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Esta alianza permitir\u00e1 el acceso \u00e1gil y seguro<\/b> a <\/span>una tecnolog\u00eda de biometr\u00eda de voz reconocida por el instituto evaluador de referencia internacional<\/span><\/a>, el National Institute of Standards and Technology (NIST) de los Estados Unidos, como una de las soluciones m\u00e1s punteras del mundo. <\/span>Tecnolog\u00eda que permite verificar una identidad con tan solo tres segundos de voz, en cualquier idioma y sin la necesidad de repetir una frase concreta.<\/b> Hecho que ya comprueban gigantes como BBVA, Deutsche Telekom o Prosegur, que decidieron apostar por la tecnolog\u00eda propietaria de Veridas para la mejora de sus procesos de atenci\u00f3n al cliente.\u00a0<\/span><\/p>\n

Mejora que se va a ver reforzada gracias al conocimiento y a la experiencia de Evolutio, l\u00edder en la <\/span>implementaci\u00f3n de las m\u00e1s avanzadas tecnolog\u00edas de Contact Center<\/span><\/a>. Algo que se ha visto refrendado recientemente al recibir, de la mano de Genesys, <\/span>el premio al EMEA Cloud Partner de 2021<\/span><\/a>. Un reconocimiento al alcance de muy pocos y que destaca su <\/span>capacidad para acompa\u00f1ar a los clientes en la transformaci\u00f3n de sus infraestructuras cr\u00edticas de Contact Center, ofreciendo soluciones innovadoras y seguras en la nube.<\/b><\/p>\n

\u201cPara Veridas es clave contar con un partner como Evolutio para la expansi\u00f3n de nuestra soluci\u00f3n, por su gran conocimiento del sector, de las necesidades concretas de los clientes y de las principales soluciones de Contact Center, algo que queda patente cuando conoces su inigualable llegada al mercado <\/span><\/i>Veridas, como empresa que desarrolla soluciones punteras, siempre busca crear alianzas con partners l\u00edderes y, sin duda, Evolutio lo es<\/i><\/b>\u201d,<\/span><\/i> afirma Miguel Zarraluqui<\/strong>, Product Manager de la soluci\u00f3n de <\/span>biometr\u00eda de voz<\/span><\/a> en Veridas.\u00a0<\/span><\/p>\n

Seg\u00fan Manuel Beltr\u00e1n<\/strong>, responsable de Customer Experience y Digital Workplace de Evolutio,<\/span> \u201clas capacidades tecnol\u00f3gicas combinadas de ambas compa\u00f1\u00edas nos van a permitir crear y ofrecer una<\/span><\/i> s\u00f3lida propuesta de valor para ayudar a las empresas a acelerar el ritmo de sus procesos de transformaci\u00f3n digital y de adopci\u00f3n de la nube. <\/i><\/b>Es gratificante poder contar con un socio como Veridas, compa\u00f1\u00eda nacional con un producto l\u00edder en un mercado tremendamente competitivo, <\/span><\/i>cuyas capacidades son totalmente complementarias a las de Evolutio<\/i><\/b>.<\/span><\/i>\u201d<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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M\u00e1s all\u00e1 del contact center, m\u00e1s all\u00e1 de Espa\u00f1a<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Si bien la principal aplicaci\u00f3n de la biometr\u00eda de voz la encontramos a d\u00eda de hoy en los Contact Center, su <\/span>capacidad de llegada a todos los canales de interacci\u00f3n con el cliente la hace \u00fanica entre las soluciones de biometr\u00eda<\/b>. Y aqu\u00ed, tambi\u00e9n, la alianza entre Evolutio y Veridas tiene mucho que decir. Desde el desarrollo de chatbots, donde puedas comunicarte con tu empresa mediante notas de voz, hasta la integraci\u00f3n en sitios web o en aplicaciones m\u00f3viles, con el objetivo de poder realizar operaciones de manera m\u00e1s segura y accesible.\u00a0<\/span><\/p>\n

Y es que el acuerdo no se circunscribe solamente a la implantaci\u00f3n de biometr\u00eda de voz, si no que la capacidad de Evolutio de gestionar todos estos canales alternativos, le permite tambi\u00e9n integrar otras soluciones de Veridas, como la <\/span>biometr\u00eda facial<\/span><\/a> o la <\/span>verificaci\u00f3n de documentos<\/span><\/a> de identidad. Soluciones que cuentan con un amplio reconocimiento del mercado nacional e internacional con clientes tan relevantes como BBVA, Acciona Mobility, Cabify o Catalana Occidente. Empresas que han apostado ya por Veridas para la gesti\u00f3n de sus procesos de<\/span> onboarding digital<\/span><\/i> <\/a>o autenticaci\u00f3n de clientes.\u00a0<\/span><\/p>\n

Tambi\u00e9n a nivel geogr\u00e1fico esta alianza es estrat\u00e9gica. Ambas empresas cuentan con clientes en varios continentes, en los que ya est\u00e1n embarcados en varios proyectos conjuntos y donde cuentan con personal y oficinas que permiten un<\/span> nivel de atenci\u00f3n y soporte al cliente elevad\u00edsimos. <\/b><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

The agreement between the two companies will allow the implementation of voice authentication solutions in contact centers in an agile, secure and scalable manner. <\/p>\n","protected":false},"author":4,"featured_media":55025,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_theme","format":[252],"meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[193,85],"tags":[],"country":[],"resource":[293],"topic":[248],"industry":[],"solution":[236],"class_list":["post-26708","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-partners-en","category-stakeholders","resource-yes","format-article","topic-milestones","solution-voice-authentication"],"acf":[],"yoast_head":"\nEvolutio and Veridas, an alliance to boost voice biometrics in the main Iberian market companies • Veridas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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