{"id":44804,"date":"2022-12-02T10:30:09","date_gmt":"2022-12-02T10:30:09","guid":{"rendered":"https:\/\/veridas.com\/?p=44804"},"modified":"2025-01-23T12:18:56","modified_gmt":"2025-01-23T12:18:56","slug":"customer-service-contact-center","status":"publish","type":"post","link":"https:\/\/veridas.com\/en\/customer-service-contact-center\/","title":{"rendered":"Improve customer service in Contact Centers with voice biometrics"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"44804\" class=\"elementor elementor-44804 elementor-44783\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1c8388a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c8388a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cf24bb0\" data-id=\"cf24bb0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-85527bb elementor-widget elementor-widget-text-editor\" data-id=\"85527bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">82% of consumers abandon a brand because of poor customer service, according to a <\/span><a href=\"https:\/\/www.we-accom.com\/tendencias\/el-82-de-los-consumidores-se-van-por-una-mala-atencion-al-cliente\/\"><span style=\"font-weight: 400;\">study by Accom<\/span><\/a><span style=\"font-weight: 400;\">. And surely, at some time you too have despaired or lost your temper when calling a call center because of the eternal waiting times.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">In line with the general demand of users, last June, the Council of Ministers of the Spanish Government approved the draft bill of the new law that will regulate customer services.<\/span><\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d023674 elementor-widget elementor-widget-html\" data-id=\"d023674\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a\"><span class=\"hs-cta-node hs-cta-af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a\" id=\"hs-cta-af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/19918211\/af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/19918211\/af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a.png\"  alt=\"Veridas Voice Shield Datasheet\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(19918211, 'af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9502bc elementor-widget elementor-widget-spacer\" data-id=\"b9502bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2015d5f elementor-widget elementor-widget-heading\" data-id=\"2015d5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What does the new customer service law consist of?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0bbcd6a elementor-widget elementor-widget-text-editor\" data-id=\"0bbcd6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The text, which is currently in parliamentary procedure, aims to establish the right of consumers to obtain efficient, personalized, and improved attention from telephone service companies.<\/span><\/p><p><span style=\"font-weight: 400;\">The proposal presented by the Ministry of Consumer Affairs, with Alberto Garz\u00f3n at the helm, aims to improve communications and relations between companies and users, considering it necessary to adopt urgent measures, regulations, and even sanctions, in order to deal with the high number of complaints and claims filed in relation to this matter.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2a5672 elementor-widget elementor-widget-spacer\" data-id=\"f2a5672\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b581d9 elementor-widget elementor-widget-heading\" data-id=\"8b581d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Who is going to be affected by the new law?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1c131d elementor-widget elementor-widget-text-editor\" data-id=\"f1c131d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">This customer service law will be applied to all public and private companies, with headquarters in Spain or in any other state, that carry out the effective execution of basic services of general interest, offered or rendered in Spanish territory.\u00a0<\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">This group of organizations includes mainly <\/span><a href=\"https:\/\/veridas.com\/contact-center\/\"><span style=\"font-weight: 400;\">contact center<\/span><\/a><span style=\"font-weight: 400;\"> companies, as well as financial services companies, postal services, passenger transport, telephone communications or water and energy supply companies.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2acb023 elementor-widget elementor-widget-spacer\" data-id=\"2acb023\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4b622b elementor-widget elementor-widget-heading\" data-id=\"d4b622b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How does customer service need to improve?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b550261 elementor-widget elementor-widget-text-editor\" data-id=\"b550261\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">This draft bill focuses on different aspects related to the improvement of customer service. However, one of the most outstanding measures, and the one that has caused the most commotion, is the establishment and restriction to a <strong>maximum of 3 minutes, the maximum waiting time for telephone service.\u00a0<\/strong><\/span><\/p><p><span style=\"font-weight: 400;\">In addition, the Ministry of Consumer Affairs warns that in the event of non-compliance with the provisions, <strong>penalties of up to 100,000 euros may be imposed.\u00a0<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-255bfc3 elementor-widget elementor-widget-spacer\" data-id=\"255bfc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-905cf63 elementor-widget elementor-widget-heading\" data-id=\"905cf63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to comply with this new law?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-645ffd1 elementor-widget elementor-widget-text-editor\" data-id=\"645ffd1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The high demand for reduced waiting times on every call means that every second counts. One of the<strong> biggest delays in calls is due to the time it takes agents to identify customers<\/strong>. Methods based on questions or passwords are time-consuming and do not provide a real barrier to fraud, as they are easily circumvented by fraudsters.<\/p><p>Given these new regulations, reducing or even eliminating the time it takes to identify your customers is the first action you should take to ensure compliance with the new customer service law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a854e2e elementor-widget elementor-widget-html\" data-id=\"a854e2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-85c409ad-9f39-4f92-bb9b-eb0c0dbc5538\"><span class=\"hs-cta-node hs-cta-85c409ad-9f39-4f92-bb9b-eb0c0dbc5538\" id=\"hs-cta-85c409ad-9f39-4f92-bb9b-eb0c0dbc5538\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/19918211\/85c409ad-9f39-4f92-bb9b-eb0c0dbc5538\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-85c409ad-9f39-4f92-bb9b-eb0c0dbc5538\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/19918211\/85c409ad-9f39-4f92-bb9b-eb0c0dbc5538.png\"  alt=\"Calculate now\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(19918211, '85c409ad-9f39-4f92-bb9b-eb0c0dbc5538', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72d2859 elementor-widget elementor-widget-spacer\" data-id=\"72d2859\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ae7faf elementor-widget elementor-widget-heading\" data-id=\"1ae7faf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Improving customer service thanks to voice recognition\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a223cfa elementor-widget elementor-widget-text-editor\" data-id=\"a223cfa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The identification of customers through voice biometrics can drastically <\/span><a href=\"https:\/\/veridas.com\/voice-biometrics-in-contact-centers-reduce-tmo-over-30-seconds-maximize-conversion-and-avoid-fraud\/\"><span style=\"font-weight: 400;\">reduce the Average Handling Time (AHT)<\/span><\/a><span style=\"font-weight: 400;\"> of each call by an average of 30-45 seconds. The first step is to record the users&#8217; voice, which simply involves recording their voice during a call for 5 seconds. Once the recording is complete, this audio is converted into a unique and irreversible biometric vector, which is associated with their customer information. From that moment on, every time that customer calls the company, he will be automatically recognized with only 3 seconds of voice to recognize a person, in any language and without the need to repeat any specific phrase.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">In other words, <strong>voice biometrics makes it possible to identify a customer while he or she is speaking to the agent passively, without the need to dedicate time during the call exclusively to being identified.<\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-975b1b7 elementor-widget elementor-widget-video\" data-id=\"975b1b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/2jHaGHXkGbY&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07d2878 elementor-widget elementor-widget-text-editor\" data-id=\"07d2878\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Veridas speech recognition technology is evaluated by the <\/span><a href=\"https:\/\/veridas.com\/what-is-nist\/\"><span style=\"font-weight: 400;\">National Institute of Standards and Technology (NIST)<\/span><\/a><span style=\"font-weight: 400;\"> and is among the best in the world. It also has an anti-spoofing system that is capable of detecting prerecorded audio to prevent <\/span><a href=\"https:\/\/veridas.com\/identity-theft\/\"><span style=\"font-weight: 400;\">identity theft<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p><p><a href=\"https:\/\/veridas.com\/voice-biometric-authentication\/\"><span style=\"font-weight: 400;\">Voice authentication<\/span><\/a><span style=\"font-weight: 400;\"> allows companies to serve a much larger number of users, optimizing average resolution times, increasing customer satisfaction levels and providing maximum value in the shortest possible time.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-859be2e elementor-widget elementor-widget-spacer\" data-id=\"859be2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b3edeb elementor-widget elementor-widget-heading\" data-id=\"5b3edeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">More than 100,000 Mexican pensioners already use it\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1aa40a3 elementor-widget elementor-widget-text-editor\" data-id=\"1aa40a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">This technology not only reduces costs for companies but also significantly improves people&#8217;s user experience. A great example is a joint project with BBVA Mexico that allows <\/span><a href=\"https:\/\/veridas.com\/success-stories\/bbva-case-proof-of-life-with-voice-biometrics\/\"><span style=\"font-weight: 400;\">Mexican pensioners to give proof of life<\/span><\/a><span style=\"font-weight: 400;\"> through a phone call where voice recognition technology verifies their identity in a matter of seconds.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">This has enabled them to stop having to travel miles to a bank branch twice a year, which was a great effort and even a risk to their health on many occasions.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Veridas voice biometrics is also used by major companies in Spain and 25 other countries in the energy, insurance, and banking sectors.\u00a0<\/span><\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78d3eb2 elementor-widget elementor-widget-html\" data-id=\"78d3eb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-f06219be-a5ce-447b-a502-b045a955acae\"><span class=\"hs-cta-node hs-cta-f06219be-a5ce-447b-a502-b045a955acae\" id=\"hs-cta-f06219be-a5ce-447b-a502-b045a955acae\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/19918211\/f06219be-a5ce-447b-a502-b045a955acae\" target=\"_blank\" rel=\"noopener\"><img fetchpriority=\"high\" decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-f06219be-a5ce-447b-a502-b045a955acae\" style=\"border-width:0px;\" height=\"348\" width=\"1280\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/19918211\/f06219be-a5ce-447b-a502-b045a955acae.png\"  alt=\"New call-to-action\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(19918211, 'f06219be-a5ce-447b-a502-b045a955acae', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c116d03 elementor-widget elementor-widget-spacer\" data-id=\"c116d03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce98c47 elementor-widget elementor-widget-heading\" data-id=\"ce98c47\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">A customer service law to improve user experience\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01d63e5 elementor-widget elementor-widget-text-editor\" data-id=\"01d63e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Despite the difficulties that companies may encounter in complying with this new Customer Service Law, the primary objective of this regulation is to improve the service provided to users, which in the medium term will in turn have a positive impact on organizations that are able to adapt quickly.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Voice biometrics makes it possible to reduce call times and is the first step towards optimizing customer service processes.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">A paradigm shift, supported by the best technology, that allows to improve the user experience, reduce costs and improve security: a magic triangle within reach of any company that wants to bet on the use of voice biometrics.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff26155 elementor-widget elementor-widget-spacer\" data-id=\"ff26155\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0e0f9e elementor-widget elementor-widget-html\" data-id=\"f0e0f9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-158c6f49-b783-4fb2-ae13-2e61592e2baf\"><span class=\"hs-cta-node hs-cta-158c6f49-b783-4fb2-ae13-2e61592e2baf\" id=\"hs-cta-158c6f49-b783-4fb2-ae13-2e61592e2baf\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/19918211\/158c6f49-b783-4fb2-ae13-2e61592e2baf\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-158c6f49-b783-4fb2-ae13-2e61592e2baf\" style=\"border-width:0px;\" height=\"348\" width=\"1280\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/19918211\/158c6f49-b783-4fb2-ae13-2e61592e2baf.png\"  alt=\"New call-to-action\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(19918211, '158c6f49-b783-4fb2-ae13-2e61592e2baf', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf34125 elementor-widget elementor-widget-spacer\" data-id=\"bf34125\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>82% of consumers abandon a brand because of poor customer service, according to a study by Accom. And surely, at some time you too have despaired or lost your temper when calling a call center because of the eternal waiting times.\u00a0 In line with the general demand of users, last June, the Council of Ministers [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":44801,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_theme","format":[252],"meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[179],"tags":[],"country":[],"resource":[293],"topic":[249,248],"industry":[246,238,239,245,240],"solution":[236],"class_list":["post-44804","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-veridas-en","resource-yes","format-article","topic-compliance","topic-milestones","industry-corporate","industry-financial-services","industry-insurance","industry-public-sector","industry-telcos-utilities","solution-voice-authentication"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Improve customer service in Contact Centers with voice biometrics<\/title>\n<meta name=\"description\" content=\"Voice biometrics allows you to reduce Average Handling Time and improve your customer service in Contact Centers. Discover how.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/veridas.com\/en\/customer-service-contact-center\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Improve customer service in Contact Centers with voice biometrics\" \/>\n<meta property=\"og:description\" content=\"Voice biometrics allows you to reduce Average Handling Time and improve your customer service in Contact Centers. 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