{"id":46132,"date":"2023-02-01T17:13:16","date_gmt":"2023-02-01T17:13:16","guid":{"rendered":"https:\/\/veridas.com\/?p=46132"},"modified":"2024-02-12T09:16:04","modified_gmt":"2024-02-12T09:16:04","slug":"what-is-chatbot","status":"publish","type":"post","link":"https:\/\/veridas.com\/en\/what-is-chatbot\/","title":{"rendered":"What is a chatbot, and what is it for?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"46132\" class=\"elementor elementor-46132 elementor-45635\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c7b3e3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2c7b3e3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6766b83\" data-id=\"6766b83\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ffdc4b5 elementor-widget elementor-widget-text-editor\" data-id=\"ffdc4b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Chatbots are a technology that has been on the rise for several years. However, they have recently gained notoriety with the launch of the now-famous <a href=\"https:\/\/chat.openai.com\/chat\" target=\"_blank\" rel=\"noopener\">ChatGPT<\/a> from OpenAI. Numerous figures have spoken out about this tool, and there are already many discussions about its possible applications.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">But what are these tools, and how could your company use them? <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bab93f1 elementor-widget elementor-widget-spacer\" data-id=\"bab93f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61c53fd elementor-widget elementor-widget-heading\" data-id=\"61c53fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is a chatbot, and what is it?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d8d726 elementor-widget elementor-widget-text-editor\" data-id=\"1d8d726\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A chatbot is a program designed to simulate a conversation with humans through chat or voice interfaces. It automates repetitive tasks, provides information, and helps users perform specific tasks.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">In business, more and more companies are using these tools for their customer services to answer frequently asked questions and solve problems.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c0d8a0 elementor-widget elementor-widget-spacer\" data-id=\"3c0d8a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cde558 elementor-widget elementor-widget-heading\" data-id=\"2cde558\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How does a chatbot work?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d89eeb elementor-widget elementor-widget-text-editor\" data-id=\"1d89eeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Chatbots work through the use of algorithms and natural language processing techniques. They receive a question or a request from the user in the form of text and use different techniques to determine the intent behind the question and respond appropriately.\u00a0<\/span><\/p><p>Chatbots are becoming more and more advanced and allow a very extensive level of depth of interaction with users.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c077226 elementor-widget elementor-widget-spacer\" data-id=\"c077226\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-832a9fa elementor-widget elementor-widget-heading\" data-id=\"832a9fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Types of chatbot\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea77b8c elementor-widget elementor-widget-text-editor\" data-id=\"ea77b8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">There are mainly two types of chatbots:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Rule-based: <\/b><span style=\"font-weight: 400;\">they work through a preset system of rules, where each question has a predefined answer. We usually find this type of chatbot in online stores.<\/span><\/li><li><b>Artificial Intelligence based:<\/b><span style=\"font-weight: 400;\"> these chatbots use more advanced technology based on artificial intelligence and can interpret natural language, understand the user&#8217;s request, and improve their understanding of the language and their responses over time.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0dbbd42 elementor-widget elementor-widget-spacer\" data-id=\"0dbbd42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0991036 elementor-widget elementor-widget-heading\" data-id=\"0991036\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What are the benefits of using chatbots for businesses?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6af809 elementor-widget elementor-widget-text-editor\" data-id=\"f6af809\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">At this point, why should you incorporate a chatbot into your company? What can it do for you? Well, here are a few key points:\u00a0<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Real-time interaction:<\/b><span style=\"font-weight: 400;\"> chatbots can respond to user questions and requests immediately. Either with predefined rules or with the power of Artificial Intelligence, chatbots offer instant customer service that does not require having a natural person behind, at least at the beginning. On many occasions, chatbots can be that first filter and escalate to human attention if necessary.\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Scalability: <\/b><span style=\"font-weight: 400;\">chatbots can handle a large volume of requests simultaneously, allowing you to scale your customer service to meet the demand of your users. If chatbots can solve the vast majority of requests, you can serve many more people with the same resources.\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Low cost: <\/b><span style=\"font-weight: 400;\">once developed, the cost of operating a chatbot is relatively low compared to human customer service.<\/span><\/li><\/ul><p>\u00a0<\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Data processing:<\/b><span style=\"font-weight: 400;\"> chatbots can be configured to collect and process customer data with their consent, allowing your company better to understand your customers and their most frequent needs.\u00a0<\/span><\/li><\/ul><p>\u00a0<\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Automation of repetitive tasks: <\/b><span style=\"font-weight: 400;\">chatbots can automate tasks like customer service, allowing companies to save time and reduce costs.<\/span><\/li><\/ul><p>\u00a0<\/p><ul><li><b>Accessibility: <\/b><span style=\"font-weight: 400;\">Because they are available 24\/7 and have a natural language interface, they are accessible to anyone with internet access, regardless of their geographic location or technological skills.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4443f17 elementor-widget elementor-widget-spacer\" data-id=\"4443f17\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c564d49 elementor-widget elementor-widget-heading\" data-id=\"c564d49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to identify a user in a chatbot?\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6dde08c elementor-widget elementor-widget-text-editor\" data-id=\"6dde08c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Every customer service, whether a chatbot, a <\/span><a href=\"https:\/\/veridas.com\/contact-center\/\"><span style=\"font-weight: 400;\">call center<\/span><\/a><span style=\"font-weight: 400;\">, or a website, eventually faces the same problem: identifying the user. This is a critical moment because if the identity verification process is difficult or tedious, there is a high risk that the customer will abandon it. If we do not have enough security and certainty that the person is who they say they are, we may open the door to <\/span><a href=\"https:\/\/veridas.com\/identity-theft\/\"><span style=\"font-weight: 400;\">fraudsters and impersonators<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05a35fc elementor-widget elementor-widget-spacer\" data-id=\"05a35fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1a6a6b3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a6a6b3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-963f1ed\" data-id=\"963f1ed\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9ec2dda elementor-widget elementor-widget-heading\" data-id=\"9ec2dda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Knowledge based authentication<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4282193 elementor-widget elementor-widget-text-editor\" data-id=\"4282193\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">In the chatbot environment, identification based on questions or passwords can be especially vulnerable to fraud as they usually lack encryption systems. The user must not only reveal this information but also leave it in writing.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f76988 elementor-widget elementor-widget-spacer\" data-id=\"0f76988\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-40f96ef elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40f96ef\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4279adf\" data-id=\"4279adf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca47968 elementor-widget elementor-widget-image\" data-id=\"ca47968\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"473\" height=\"1024\" src=\"https:\/\/veridas.com\/wp-content\/uploads\/2023\/01\/voice-biometrics-chatbot-473x1024.gif\" class=\"attachment-large size-large wp-image-45644\" alt=\"\" srcset=\"https:\/\/veridas.com\/wp-content\/uploads\/2023\/01\/voice-biometrics-chatbot-473x1024.gif 473w, https:\/\/veridas.com\/wp-content\/uploads\/2023\/01\/voice-biometrics-chatbot-138x300.gif 138w\" sizes=\"(max-width: 473px) 100vw, 473px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7c54b0d\" data-id=\"7c54b0d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8db1117 elementor-widget elementor-widget-heading\" data-id=\"8db1117\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The role of voice biometrics in the identification of Chatbots\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ae9ec4 elementor-widget elementor-widget-text-editor\" data-id=\"3ae9ec4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/veridas.com\/what-is-biometrics\/\">Biometrics<\/a> allows us to verify our identity securely. In the field of chatbots, <\/span><a href=\"https:\/\/veridas.com\/voice-biometric-authentication\/\"><span style=\"font-weight: 400;\">voice biometrics<\/span><\/a><span style=\"font-weight: 400;\"> is a perfect ally so that the user experience is not impaired, and your company can know with certainty that your customers are who they say they are.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Once customers are registered in the system, they only have to send audio of at least 3 seconds to be recognized by the voice biometrics software whenever they need to identify themselves.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">In this way, all confidential information is protected, and the identification process can be performed in real-time, at any time, and in a completely unattended manner that does not require human attention.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">Try our Telegram speech recognition technology for free and install a chatbot in your company with the security of interacting with your customers securely. <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-443fa0a elementor-widget elementor-widget-html\" data-id=\"443fa0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-c51b341d-4f7f-4919-af10-5df12cb7e492\"><span class=\"hs-cta-node hs-cta-c51b341d-4f7f-4919-af10-5df12cb7e492\" id=\"hs-cta-c51b341d-4f7f-4919-af10-5df12cb7e492\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/19918211\/c51b341d-4f7f-4919-af10-5df12cb7e492\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-c51b341d-4f7f-4919-af10-5df12cb7e492\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/19918211\/c51b341d-4f7f-4919-af10-5df12cb7e492.png\"  alt=\"Try it now\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(19918211, 'c51b341d-4f7f-4919-af10-5df12cb7e492', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba699fe elementor-widget elementor-widget-spacer\" data-id=\"ba699fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fed3878 elementor-widget elementor-widget-spacer\" data-id=\"fed3878\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6472c0f elementor-widget elementor-widget-spacer\" data-id=\"6472c0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Chatbots are a technology that has been on the rise for several years. However, they have recently gained notoriety with the launch of the now-famous ChatGPT from OpenAI. Numerous figures have spoken out about this tool, and there are already many discussions about its possible applications.\u00a0 But what are these tools, and how could your [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":45639,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"elementor_theme","format":[252],"meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[179],"tags":[],"country":[],"resource":[293],"topic":[251],"industry":[],"solution":[],"class_list":["post-46132","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-veridas-en","resource-yes","format-article","topic-identity"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Chatbots: What they are, what they are used for and their features<\/title>\n<meta name=\"description\" content=\"Learn what a chatbot is, 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