{"id":4952,"date":"2021-08-12T10:58:52","date_gmt":"2021-08-12T10:58:52","guid":{"rendered":"https:\/\/veridas.com\/bbva-mexico-permite-a-sus-clientes-pensionados-dar-una-prueba-de-fe-de-vida-desde-casa-gracias-a-la-biometria-de-voz-de-veridas\/"},"modified":"2024-04-10T09:36:30","modified_gmt":"2024-04-10T09:36:30","slug":"bbva-mexico-allows-pensioner-customers-provide-proof-of-life-from-home","status":"publish","type":"post","link":"https:\/\/veridas.com\/en\/bbva-mexico-allows-pensioner-customers-provide-proof-of-life-from-home\/","title":{"rendered":"BBVA Mexico allows its pensioner customers to provide proof of life from home thanks to Veridas voice biometrics"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"4952\" class=\"elementor elementor-4952 elementor-6046\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1012ade post-seccion elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1012ade\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5bbb15f\" data-id=\"5bbb15f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-baaf9b3 elementor-section-full_width post-subseccion elementor-section-height-default elementor-section-height-default\" data-id=\"baaf9b3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c75f62a\" data-id=\"c75f62a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-366fcc2 elementor-widget elementor-widget-heading\" data-id=\"366fcc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2b7671 elementor-widget elementor-widget-text-editor\" data-id=\"b2b7671\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><em>Veridas continues its expansion in Mexico and positions itself as one of the essential <strong>digital identity verification providers in the Latin American region.<\/strong><\/em><\/p><p>A few months ago, <strong>BBVA M\u00e9xico and Veridas<\/strong> launched a new use case that allows senior citizens to <strong>provide proof of life with a simple phone call<\/strong>. This innovative service has already allowed more than 45,000 Mexican citizens to carry out this process <strong>without having to leave their homes and with a high level of security.<\/strong><\/p><p>Why is this so relevant? Because more and more, we see the need to reduce the friction in the end user experience in this type of process and ease the providers\u2019 burden to offer them fast and secure.<\/p><p>Biometrics has come to <strong>make our lives easier and safer<\/strong>. Still, it is imperative to improve the quality of life for <strong>people with mobility problems, such as the sick or elderly.<\/strong><\/p><p>Pension systems in Mexico require <strong>periodic verification<\/strong> that beneficiaries are still alive to avoid possible fraud once they have passed away. Until now, this process was carried out in person, forcing elderly and sometimes sick or disabled people to make <strong>long trips to the headquarters of the banks or relevant institutions.<\/strong><\/p><p>In Mexico, these trips are incredibly long and costly, as it is one of the <strong>busiest countries in the world.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-878ceca elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"878ceca\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-45693ac\" data-id=\"45693ac\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fac6360 elementor-widget elementor-widget-heading\" data-id=\"fac6360\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Voice biometrics, improving people's lives<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-562604a elementor-widget elementor-widget-text-editor\" data-id=\"562604a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>But what if all this could be done from your living room? It is now possible thanks to <a href=\"https:\/\/veridas.com\/voice-biometric-authentication\/\" target=\"_blank\" rel=\"noopener\">voice biometrics.<\/a><\/p><p>Voice biometrics allows a person to <strong>verify their identity using only their voice<\/strong>.<\/p><p>It is a transparent and secure process, allowing a person\u2019s identity to be verified by voice <strong>with a single call, anytime, anywhere, in any language, and as little as 3 seconds.<\/strong><\/p><p>The Veridas voice recognition system has an <strong>anti-spoofing system that detects pre-recorded voices<\/strong> and alerts of potential identity theft to avoid possible fraud cases.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-6683999 elementor-hidden-phone\" data-id=\"6683999\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-488249b elementor-widget elementor-widget-image\" data-id=\"488249b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"765\" src=\"https:\/\/veridas.com\/wp-content\/uploads\/2021\/08\/Fe-de-vida-BBVA-Mexico.jpg\" class=\"attachment-large size-large wp-image-2401\" alt=\"Fe de vida BBVA-Mexico\" srcset=\"https:\/\/veridas.com\/wp-content\/uploads\/2021\/08\/Fe-de-vida-BBVA-Mexico.jpg 800w, https:\/\/veridas.com\/wp-content\/uploads\/2021\/08\/Fe-de-vida-BBVA-Mexico-300x287.jpg 300w, https:\/\/veridas.com\/wp-content\/uploads\/2021\/08\/Fe-de-vida-BBVA-Mexico-768x734.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2f43fe elementor-absolute elementor-align-center elementor-widget elementor-widget-lottie\" data-id=\"a2f43fe\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;source&quot;:&quot;external_url&quot;,&quot;source_external_url&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/assets2.lottiefiles.com\\\/packages\\\/lf20_g4uvhtzm.json&quot;,&quot;is_external&quot;:&quot;&quot;,&quot;nofollow&quot;:&quot;&quot;,&quot;custom_attributes&quot;:&quot;&quot;},&quot;loop&quot;:&quot;yes&quot;,&quot;_position&quot;:&quot;absolute&quot;,&quot;link_to&quot;:&quot;none&quot;,&quot;trigger&quot;:&quot;arriving_to_viewport&quot;,&quot;viewport&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;play_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;start_point&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;end_point&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:100,&quot;sizes&quot;:[]},&quot;renderer&quot;:&quot;svg&quot;}\" data-widget_type=\"lottie.default\">\n\t\t\t\t\t<div class=\"e-lottie__container\"><div class=\"e-lottie__animation\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5414826 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"5414826\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-a146e9b\" data-id=\"a146e9b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-93f6251 elementor-widget elementor-widget-text-editor\" data-id=\"93f6251\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>To take advantage of this service, users must register their voice only once and then provide proof of life from any location without traveling.<\/p><p>This measure also represents a significant cost saving for BBVA M\u00e9xico since the 3 seconds required for verification substantially improve the 30 seconds estimated in a call center call. This <strong>passive <\/strong>proof of life, which does not need the person to take any specific action beyond speaking freely for three seconds, improves the user experience in every way. In addition, security is enhanced with <strong>+99.9% accuracy in verification and +99.5% in pre-recorded voice detection.<\/strong><\/p><p>Implementing this system is a step further in deploying an omnichannel strategy that allows banks and other entities to be closer to their customers digitally and on all platforms.<\/p><p>Veridas voice biometrics can find the <strong>perfect balance between security and user experience<\/strong> with a cutting-edge <strong>100% text-independent and language-independent<\/strong> technology that allows authenticating users in a <strong>completely transparent and secure way.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ed6739 elementor-widget elementor-widget-html\" data-id=\"2ed6739\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a\"><span class=\"hs-cta-node hs-cta-af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a\" id=\"hs-cta-af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/19918211\/af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/19918211\/af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a.png\"  alt=\"Veridas Voice Shield Datasheet\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(19918211, 'af89ebc6-7e7e-473f-8bf4-ffc3c1b1181a', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9f4695d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"9f4695d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-877566a\" data-id=\"877566a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a2e488 elementor-widget elementor-widget-spacer\" data-id=\"5a2e488\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b97f5e elementor-widget elementor-widget-heading\" data-id=\"2b97f5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">World-leading technology<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b44965 elementor-widget elementor-widget-text-editor\" data-id=\"5b44965\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Veridas, speech recognition technology, has been recognized by leading international organizations as one of the <strong>best solutions in the world<\/strong>, including the Speaker Recognition Challenge of the National Institute of Standards and Technology (NIST) and the SdSV Challenge 2020.<\/p><p>Veridas biometric verification systems directly affect <strong>digital transformation<\/strong>, setting <strong>trends<\/strong>, and building <strong>more human and natural contact centers<\/strong>. In addition, they replace the fragile interface of passwords and codes, which are easy to forget and continuously breached by cybercriminals.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b226b56 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"b226b56\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-0cc2bfc\" data-id=\"0cc2bfc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e04ce8b elementor-widget elementor-widget-spacer\" data-id=\"e04ce8b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42d3e35 elementor-widget elementor-widget-heading\" data-id=\"42d3e35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Towards a more intelligent and more human future\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-881d365 elementor-widget elementor-widget-text-editor\" data-id=\"881d365\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Veridas voice biometrics helps break down the physical barrier, a barrier that the elderly and people with disabilities can see solved by avoiding unnecessary travel and protecting their health.<\/p><p>This technological advance is allowing BBVA M\u00e9xico to get to <strong>know its customers more closely and facilitate the experience for the elderly<\/strong>, helping to protect their health in these, particularly delicate times due to the pandemic.<\/p><p>The fight against identity fraud, and especially pension fraud, also protects public coffers, preventing illicit and fraudulent disbursements before they occur.<\/p><p>Thanks to Veridas voice biometrics, <strong>BBVA M\u00e9xico has offered a humanized multichannel experience<\/strong> that benefits society with <strong>certainty and trust<\/strong> as fundamental pillars.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-276f121 elementor-widget elementor-widget-html\" data-id=\"276f121\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-f06219be-a5ce-447b-a502-b045a955acae\"><span class=\"hs-cta-node hs-cta-f06219be-a5ce-447b-a502-b045a955acae\" id=\"hs-cta-f06219be-a5ce-447b-a502-b045a955acae\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/19918211\/f06219be-a5ce-447b-a502-b045a955acae\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-f06219be-a5ce-447b-a502-b045a955acae\" style=\"border-width:0px;\" height=\"348\" width=\"1280\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/19918211\/f06219be-a5ce-447b-a502-b045a955acae.png\"  alt=\"New call-to-action\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(19918211, 'f06219be-a5ce-447b-a502-b045a955acae', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>This agreement aims to promote and lead digital security in the financial and telecommunications sector in Latin American markets.<\/p>\n","protected":false},"author":4,"featured_media":5088,"comment_status":"open","ping_status":"closed","sticky":false,"template":"elementor_theme","format":[252],"meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[192,85],"tags":[],"country":[],"resource":[293],"topic":[],"industry":[238],"solution":[236],"class_list":["post-4952","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-clients","category-stakeholders","resource-yes","format-article","industry-financial-services","solution-voice-authentication"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>BBVA Mexico allows its pensioner customers to provide proof of life from home thanks to Veridas voice biometrics | Veridas<\/title>\n<meta name=\"description\" content=\"With just one call, in any language, from anywhere and in just 3 seconds, pensioners in Mexico can now give proof of life.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/veridas.com\/en\/bbva-mexico-allows-pensioner-customers-provide-proof-of-life-from-home\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BBVA Mexico allows its pensioner customers to provide proof of life from home thanks to Veridas voice biometrics | Veridas\" \/>\n<meta property=\"og:description\" content=\"With just 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