{"id":5843,"date":"2021-07-12T12:00:49","date_gmt":"2021-07-12T12:00:49","guid":{"rendered":"https:\/\/veridas.com\/?p=5843"},"modified":"2024-02-12T09:16:34","modified_gmt":"2024-02-12T09:16:34","slug":"enghouse-vidyo-bets-on-veridas-facial-biometrics-to-eliminate-fraud-in-video-conferences","status":"publish","type":"post","link":"https:\/\/veridas.com\/en\/enghouse-vidyo-bets-on-veridas-facial-biometrics-to-eliminate-fraud-in-video-conferences\/","title":{"rendered":"Enghouse Vidyo bets on Veridas\u2019 facial biometrics to eliminate fraud in video conferences"},"content":{"rendered":"\t\t
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Video conferencing with biometrics<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tEnghouse Interactive, a leading global provider of contact center and video collaboration software, and Veridas, a world leader in biometric solutions for digital identity verification development, have unveiled their joint video conferencing solution with facial biometrics. This integration, which has already attracted the interest of major financial institutions, allows agents to verify the identity of customers while conversing with them remotely, in just milliseconds, and with an accuracy of more than 99.9%. <\/p>\n\nThis joint solution, which can be easily integrated into any customer communications platform, significantly increases fraud detection capabilities by comparing the customer\u2019s face in the video call with the customer\u2019s registration data, either a photo or an identity document. This process is frictionless in terms of user experience and, instead, allows the agent to verify the customer\u2019s identity automatically or manually, as many times as necessary, with a simple click. The results are immediately displayed on the agent\u2019s console, and he can accept or reject the initiated transaction if the minimum requirements established by the institution are not met. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Exploring new avenues of collaboration <\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tWithin the framework of the partnership agreement between Veridas and Enghouse, both companies are already working on the incorporation of complementary biometric solutions that favor the creation of new use cases for their customers. These include a completely digital onboarding processes implementation, including document verification, facial biometrics, and voice biometrics, so that the solutions can be offered to both new and existing customers within Vidyo.<\/p>\n\nThey are also exploring together the incorporation of Veridas\u2019 cutting-edge voice biometrics solution as a method of authentication in call centers, being able to verify the identity of users with just 3 seconds of voice, in any language and without the need to repeat a specific text. \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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In this sense, Ignacio del Castillo<\/strong>, Director of the Alliances Area of Veridas insisted on the essential of this relationship that has been established between both companies: \u00abWe are very excited about the alliance with Enghouse because of the great potential of application of our biometric authentication solutions, face<\/a>, and voice<\/a>, in final customer solutions\u00ab<\/em>. He added: \u00abThe integration of Veridas\u2019 facial biometrics into Enghouse\u2019s Vidyo platform brings Veridas even closer to contact centers in Spain and Latam. The great team of professionals that we have found in Enghouse and the quality of their solutions is the pillars to make this collaboration a success.\u00bb<\/em><\/p>

The Enghouse team also highlights how important it is to have a video channel in these times, in fact, JL Casta\u00f1os<\/strong>, Vice President of Sales at Enghouse, said that \u00abthe introduction of Vidyo in contact center interactions has accelerated exponentially since the beginning of the COVID-19 pandemic. This new channel introduces additional benefits over other types of interactions, especially the ability to establish bonds of greater trust between interlocutors by being able to add to the conversation the additional information that is provided in the communication through the expression of the face\u00bb<\/em>. He also noted: \u00abWith the integration of Veridas facial biometrics we have gone a step further, enabling the verification of the interlocutor in a completely natural and transparent way\u00ab.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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About Enghouse<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tEnghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center and video collaboration software, delivering optimized customer services and transforming the contact center from a cost center to a powerful growth engine. Our practices and solutions enable companies to meaningfully leverage everyday customer interactions to extract critical insights that increase customer loyalty and uncover new profitable and valuable opportunities. <\/p>\n\nIn 2019, Enghouse Systems Limited acquired Vidyo, a pioneer in collaborative video solutions based in New Jersey (USA), intending to enrich its omnichannel offering for its contact center solutions. Now, with the integration of Veridas\u2019 biometric solutions within Vidyo, the idea of enabling companies to strengthen their digital communication channels with customers by being able to verify their identity while improving the conversion funnel, customer experience and fraud prevention is being driven forward.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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About Veridas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tVeridas is a leading global company specializing in developing digital identity verification technologies through facial and voice recognition. Founded in 2017, it has a team of more than 130 people, mostly Spanish engineers. Veridas produces technology globally for more than 70 customers worldwide, supporting use cases in Financial Services, Telecommunications, Sharing Economy, E-Commerce, Gaming, Government, Tourism, Insurance, Mobility, etc. <\/p>\n\nVeridas develops in-house 100% of the biometric software to verify the real identity of individuals, with a secure design and respect of users\u2019 data protection. The security and accuracy of all the technology, including facial recognition, voice recognition, and document verification, provide certainty in the digitization of companies, administrations, and people\u2019s daily lives. For this reason, in addition to complying with regulations (such as the RGPD), the software is subjected to the evaluation requirements of independent bodies such as NIST (National Institute of Standards and Technology) in the USA, or ISO 30.107 iBeta Level 1 PAD, among others.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Enghouse and Veridas have unveiled their joint video conferencing solution with facial biometrics. 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