{"id":24472,"date":"2021-12-14T11:43:02","date_gmt":"2021-12-14T11:43:02","guid":{"rendered":"https:\/\/veridas.com\/?post_type=success_story&#038;p=24472"},"modified":"2024-07-16T11:05:25","modified_gmt":"2024-07-16T11:05:25","slug":"euskaltel-100-online-account-opening-and-cancellation","status":"publish","type":"success_story","link":"https:\/\/veridas.com\/en\/success-stories\/euskaltel-100-online-account-opening-and-cancellation\/","title":{"rendered":"Euskaltel, 100% online account opening and cancellation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"24472\" class=\"elementor elementor-24472 elementor-24348\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"success_story\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-13828fb elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"13828fb\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7330f5b\" data-id=\"7330f5b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-605138d elementor-widget elementor-widget-text-editor\" data-id=\"605138d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The leading operator in fibre and services in the north of Spain needed a technological solution to carry out 100% online customer registration and deregistration procedures.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For a leading telecommunications operator such as the Euskaltel Group, it was essential to have a secure and reliable solution that would allow it to digitize its processes with maximum security and without affecting the experience of its users.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thanks to our identity document verification technology, they have incorporated the digitalized and automatic detection in their database of incomplete customer identity documents or no longer considered valid (such as an expired ID card), which allows them to save a significant amount of management hours.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-58d7f5e elementor-widget elementor-widget-spacer\" data-id=\"58d7f5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a35ffe elementor-widget elementor-widget-heading\" data-id=\"7a35ffe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">About Euskaltel Group<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c6a98df elementor-widget elementor-widget-text-editor\" data-id=\"c6a98df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The Euskaltel Group, with its brands Euskaltel in the Basque Country, R in Galicia and Telecable in Asturias, is a leader in all the markets it operates in, with strong local involvement and a leader in fibre optic and convergent telecommunications services. Since August 2021, it has been part of the MASMOVIL Group. The addition of MASMOVIL together with Euskaltel has given rise to a group with nearly 14M lines -11M mobile customers, more than 3M broadband customers-, estimated revenues of approximately 3,000M\u20ac, with an EBITDA of more than 1,000M\u20ac, 26.5M homes connected with fibre optic, and nearly 2,000 employees, with a strong presence throughout the national territory.<\/span><\/p><p><span style=\"font-weight: 400;\">The Euskaltel Group offers ICT solutions throughout the communication cycle of its residential and business customers, with a wide range of technological services ranging from Internet, fixed telephony, mobile telephony, digital television and broadband, to digital transformation processes, IoT (Internet of Things) solutions, Artificial Intelligence, technology for Smart Cities and Industry 4.0.<\/span><\/p><p><span style=\"font-weight: 400;\">It is currently in the process of modernizing its infrastructure for all its customers, who will have the fastest and most modern fibre and 5G network in Spain, with accesses up to 10 symmetrical gigabytes, to place the Basque Country, Galicia and Asturias among the most advanced regions in Europe in terms of telecommunications technology and infrastructure.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b3ffcc elementor-widget elementor-widget-spacer\" data-id=\"3b3ffcc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f92783 elementor-widget elementor-widget-heading\" data-id=\"7f92783\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Improving the user experience while maintaining security and trust.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6aa5aee elementor-widget elementor-widget-text-editor\" data-id=\"6aa5aee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Customer account opening and cancellation are among the most common processes for telecommunications operators, and their management involves a great deal of time, money and resources.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customer identity verification has to be done in a secure manner, which has traditionally required the physical presence of customers in a store or office.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, as digitization advances, users increasingly demand digital interaction with companies. If it can be done online, no one wants to waste time and money on unnecessary travel.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-921c9d9 elementor-widget elementor-widget-spacer\" data-id=\"921c9d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b274e33 elementor-widget elementor-widget-heading\" data-id=\"b274e33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Veridas digital onboarding, the path to a secure and reliable Digital Transformation\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f003772 elementor-widget elementor-widget-text-editor\" data-id=\"f003772\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">After an exhaustive analysis of the market, the Euskaltel Group decided to trust Veridas as one of the only companies that can offer:<\/span><\/p><ul><li><span style=\"font-weight: 400;\">100% proprietary technology<\/span><\/li><li><span style=\"font-weight: 400;\">Biometric engines evaluated by the highest standards, such as NIST in the United States<\/span><\/li><li><span style=\"font-weight: 400;\">Anti-spoofing technology to avoid fraud cases<\/span><\/li><li><span style=\"font-weight: 400;\">Global document coverage of more than 400 documents<\/span><\/li><li><span style=\"font-weight: 400;\">Software as a Service accessible from the cloud<\/span><\/li><li><span style=\"font-weight: 400;\">Service support and integration assistance with a dedicated Customer Success team<\/span><\/li><li><span style=\"font-weight: 400;\">Adjustable and scalable rates based on process volume<\/span><\/li><li><span style=\"font-weight: 400;\">Full compliance with European and national regulations<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Thanks to Veridas solutions, Euskaltel Group now offers 100% digital to its customers:<\/span><\/p><ol><li><strong>Account opening:<\/strong> <span style=\"font-weight: 400;\">The user scans their identity document through the Euskaltel APP in a guided process of just 10 seconds. Our document verification engine analyzes the document provided by the user and verifies if it is valid. Being able to analyze security measures in more than 400 documents. The verification is done in a few moments.<\/span><\/li><li><strong>Account cancellation:<\/strong> <span style=\"font-weight: 400;\">In the same way, users can start the deregistration process with a single scan on both sides of an ID document.<\/span><\/li><\/ol><p><span style=\"font-weight: 400;\">In addition, improving the efficiency of its procedures, Euskaltel is implementing a regularization service for documents stored in its database that are incomplete or no longer considered valid.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15c8692 elementor-widget elementor-widget-image\" data-id=\"15c8692\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"837\" height=\"558\" src=\"https:\/\/veridas.com\/wp-content\/uploads\/2021\/08\/documentos.png\" class=\"attachment-full size-full wp-image-3873\" alt=\"Como funciona el OCR\" srcset=\"https:\/\/veridas.com\/wp-content\/uploads\/2021\/08\/documentos.png 837w, https:\/\/veridas.com\/wp-content\/uploads\/2021\/08\/documentos-300x200.png 300w, https:\/\/veridas.com\/wp-content\/uploads\/2021\/08\/documentos-768x512.png 768w\" sizes=\"(max-width: 837px) 100vw, 837px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6127a1c elementor-widget elementor-widget-spacer\" data-id=\"6127a1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dddb8a elementor-widget elementor-widget-heading\" data-id=\"1dddb8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The result, a digital and close relationship<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63a89cf elementor-widget elementor-widget-text-editor\" data-id=\"63a89cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Euskaltel started using Veridas digital onboarding in June 2021. Since then, more than 121,000 validations have been completed:<\/span><\/p><ul><li><span style=\"font-weight: 400;\">more than 121,000 document validations.<\/span><\/li><li><span style=\"font-weight: 400;\">more than 2,000 validations with <a href=\"https:\/\/veridas.com\/the-new-spanish-id-card\/\">the new DNI 4.0 in force since August of this year.<\/a><\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Allowing the company, in addition:<\/span><\/p><ul><li><span style=\"font-weight: 400;\">Validations with a wide variety of documents, including ID card, residence permit or driver&#8217;s license.<\/span><\/li><li><span style=\"font-weight: 400;\">Service available in the three platforms: Android, IOS and HTML 100% remotely.<\/span><\/li><li><span style=\"font-weight: 400;\">Reduction of operating costs.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d6d6cd5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d6d6cd5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ec88e4e\" data-id=\"ec88e4e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-19f6524 elementor-widget elementor-widget-spacer\" data-id=\"19f6524\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e589bd elementor-widget elementor-widget-spacer\" data-id=\"1e589bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-321b386 elementor-widget elementor-widget-heading\" data-id=\"321b386\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Shall we turn your story into success?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99e6d36 elementor-widget elementor-widget-text-editor\" data-id=\"99e6d36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Fill in this form and get in touch with one of our experts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-892e464 elementor-widget elementor-widget-spacer\" data-id=\"892e464\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eeed11f elementor-widget elementor-widget-text-editor\" data-id=\"eeed11f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<!--[if lte IE 8]>\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2-legacy.js\"><\/script>\n<![endif]-->\n<script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js.hsforms.net\/forms\/v2.js\"><\/script>\n<script>\n  hbspt.forms.create({\n\tregion: \"na1\",\n\tportalId: \"19918211\",\n\tformId: \"e6f3605f-ee10-4d49-9f95-3531eb6d9397\"\n});\n<\/script>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Euskaltel customers can register or unsubscribe 100% online thanks to Veridas&#8217; document verification technology. With just a cell phone, they can carry out this process at any time and from anywhere, without the need to physically go to any establishment. <\/p>\n","protected":false},"featured_media":52784,"template":"elementor_theme","format":[253],"country":[],"resource":[293],"topic":[],"industry":[240],"solution":[235,231,232],"solucin":[166,167],"class_list":["post-24472","success_story","type-success_story","status-publish","has-post-thumbnail","hentry","resource-yes","format-success-story","industry-telcos-utilities","solution-face-authentication","solution-id-document-verification","solution-identity-verification","sector-telcos-utilities","solucin-digital-onboarding","solucin-face-biometrics"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Euskaltel, 100% online account opening and cancellation &#8226; Veridas<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/veridas.com\/en\/success-stories\/euskaltel-100-online-account-opening-and-cancellation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Euskaltel, 100% online account opening and cancellation &#8226; Veridas\" \/>\n<meta property=\"og:description\" content=\"Euskaltel customers can register or unsubscribe 100% online thanks to Veridas&#039; document verification technology. 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