{"id":24896,"date":"2021-12-15T16:40:21","date_gmt":"2021-12-15T16:40:21","guid":{"rendered":"https:\/\/veridas.com\/?post_type=success_story&p=24896"},"modified":"2024-07-04T08:37:26","modified_gmt":"2024-07-04T08:37:26","slug":"laboral-kutxa-become-a-customer-without-leaving-your-home","status":"publish","type":"success_story","link":"https:\/\/veridas.com\/en\/success-stories\/laboral-kutxa-become-a-customer-without-leaving-your-home\/","title":{"rendered":"Laboral Kutxa, become a customer without leaving your home"},"content":{"rendered":"\t\t
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Laboral Kutxa chooses Veridas and its digital onboarding to make it possible to open bank accounts 100% remotely and securely.<\/p>

The solution allows the financial institution to meet its goal of <\/span>improving their users\u2019 experience<\/b><\/span> by expanding its range of digital services, while <\/span>maintaining the trust and security<\/b><\/span> essential for both.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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The challenge: Improve the user experience while maintaining trust and security.\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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As users, and thanks to technological and connectivity advances, we are increasingly looking to carry out procedures remotely, reducing those that require our physical presence.<\/p>

An option that, until a few years ago, was unthinkable in the banking sector, where it was essential to go to a branch to carry out almost any type of operation.<\/span><\/p>

In response to this new user need, Laboral Kutxa needed to find a solution that would allow them to<\/span> capture new customers digitally<\/b><\/span>, improving the user experience while <\/span>maintaining trust and security<\/b><\/span>.<\/span><\/p>

In Spain, the Executive Service for Prevention and Money Laundering (SEPBLAC) requires the remote verification process to be carried out with a video-identification service. Veridas has a solution certified and accredited by Dekra to meet SEPBLAC requirements.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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The solution: Veridas' digital onboarding solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Veridas’\u00a0onboarding\u00a0<\/a>solution allows verifying a person’s real identity in less than a minute, with maximum security and the best user experience, while complying with all current regulations.<\/p>

Through this solution, Laboral Kutxa offers its customers to open an account remotely, in 1 minute and with only 3 simple steps:<\/b><\/p>

  1. Scanning the identity document.<\/b> The customer must scan both sides of their ID document. Our\u00a0document verification technology<\/a>, capable of analyzing the security measures of more than 400 documents worldwide, will determine whether it is a valid or fraudulent document.<\/li>
  2. Selfie.<\/b> To corroborate the identity of the person, the user must take a selfie. Our\u00a0face biometrics<\/a>\u00a0engine compares the photo on the ID document with the selfie taken during the process and determines if it is the same person.<\/li>
  3. Video. <\/b>To comply with the regulations of the Executive Service of the Commission for the Prevention of Money Laundering (SEPBLAC), the user must record a video of just a few seconds where he\/she shows again his\/her document and indicates his\/her name and surname.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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    The result: a close and digital relationship with the customer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    Thanks to Veridas’ digital onboarding, Laboral Kutxa has managed to:<\/p>

    • Reach more customers in a fast, accessible and secure way.<\/b><\/span><\/li>
    • Improve user experience. <\/b> Customers can now open an account digitally, in 1 minute and with maximum security, from anywhere, without having to go to a branch.<\/li>
    • Competitive advantage over competitors. <\/b>Not many banks today are prepared to offer this level of digital and remote service.<\/li>
    • Support sustainability:<\/b> the digitization of procedures reduces travel.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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      Shall we turn your story into success?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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      Fill in this form and get in touch with one of our experts.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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