{"id":56959,"date":"2023-06-14T07:25:25","date_gmt":"2023-06-14T07:25:25","guid":{"rendered":"https:\/\/veridas.com\/?post_type=success_story&p=56959"},"modified":"2025-03-20T08:43:25","modified_gmt":"2025-03-20T08:43:25","slug":"ibermutua-succes-case","status":"publish","type":"success_story","link":"https:\/\/veridas.com\/en\/success-stories\/ibermutua-succes-case\/","title":{"rendered":"Ibermutua, online management of financial benefits for risk during pregnancy and breastfeeding"},"content":{"rendered":"\t\t
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Cost savings and customer satisfaction are two goals that every company pursues. In the mutual sector, both are particularly important. The situation in which customers find themselves when they communicate with their mutual insurance company can often be delicate, so it is essential to provide impeccable treatment in every case. Having efficient and digitized processes makes it possible to offer an agile response to customers while optimizing resources and operating costs.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Ibermutua, one of the most important mutual insurance companies in Spain, was fully aware of the new demands of users. Its firm commitment to the continuous improvement of its services has led it to improve its online management and application process for benefits for risk during pregnancy and breastfeeding for its protected workers who do not have medical records at the mutual insurance company through the Ibermutua digital Personas virtual platform.<\/span><\/p>

Ibermutua digital is the commitment of Ibermutua to offer its users, whether they are workers (Ibermutua digital Personas), protected companies (Ibermutua digital Empresas), or collaborating consultancies (Ibermutua digital Asesor\u00edas), digital channel to facilitate and speed up access to all the information, procedures and communications they need to carry out with the mutual. The functionalities of Ibermutua digital Personas range from access and consultation of medical records and diagnostic tests performed at the mutual, video consultations, chat and document exchange with Ibermutua’s medical service, information on the economic benefits paid by Ibermutua, downloading of withholding and income tax certificates, to the online application for financial benefits (direct payment of temporary disability and benefits for risk during pregnancy and breastfeeding).<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Replacing a manual process with an automated process that allows for increased service\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Until now, women at risk during pregnancy or breastfeeding who wished to process their financial benefit digitally and were not previously registered in Ibermutua digital Personas had to send a photocopy of their ID card and a photograph to be validated by Ibermutua’s agents. A manual system overloaded Ibermutua staff operations and lengthened the response time for applicants.<\/span><\/p>

In terms of volume, before implementing the new solution, Ibermutua’s agents processed close to 150 applications per week, the response to which was conditioned by the manual part of the process.<\/span><\/p>

With these precedents, Ibermutua sought a solution to streamline its process while maintaining a solid layer of security. That’s when the paths crossed with Veridas and Evolutio<\/a> as the solution’s integration partners.\u00a0<\/span><\/p>

Thanks to digital onboarding<\/a>, the identity verification process of their protected workers can be carried out autonomously and automatically, increasing the service capacity and offering a more comfortable and faster experience to their users.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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