{"id":73510,"date":"2024-03-06T16:14:44","date_gmt":"2024-03-06T16:14:44","guid":{"rendered":"https:\/\/veridas.com\/?post_type=success_story&#038;p=73510"},"modified":"2024-04-15T08:14:50","modified_gmt":"2024-04-15T08:14:50","slug":"endesa-contact-center-voice-biometrics","status":"publish","type":"success_story","link":"https:\/\/veridas.com\/en\/success-stories\/endesa-contact-center-voice-biometrics\/","title":{"rendered":"Endesa Enhances Security and Efficiency in its Contact Center with Voice Biometrics"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"73510\" class=\"elementor elementor-73510 elementor-73402\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"success_story\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7922a7b6 e-flex e-con-boxed e-con e-parent\" data-id=\"7922a7b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4581ae1 e-flex e-con-boxed e-con e-child\" data-id=\"4581ae1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-179f063a e-con-full e-flex e-con e-child\" data-id=\"179f063a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48c72e13 elementor-widget elementor-widget-text-editor\" data-id=\"48c72e13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Home <span style=\"color: #ff7777;\">\/<\/span> <strong>Success Story<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a7ff53 elementor-widget elementor-widget-heading\" data-id=\"8a7ff53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Endesa Enhances Security and Efficiency in its Contact Center with Voice Biometrics<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5572bf05 elementor-widget elementor-widget-heading\" data-id=\"5572bf05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Endesa has improved the security and efficiency of its contact center by implementing Veridas' voice biometrics technology, shortening identity verification to 3 seconds and increasing customer satisfaction by 20%.<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c456b51 e-con-full e-flex e-con e-child\" data-id=\"1c456b51\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f581302 elementor-widget elementor-widget-image\" data-id=\"1f581302\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"519\" src=\"https:\/\/veridas.com\/wp-content\/uploads\/2024\/03\/Success-Stories-3-768x519.png\" class=\"attachment-medium_large size-medium_large wp-image-73439\" alt=\"\" srcset=\"https:\/\/veridas.com\/wp-content\/uploads\/2024\/03\/Success-Stories-3-768x519.png 768w, https:\/\/veridas.com\/wp-content\/uploads\/2024\/03\/Success-Stories-3-300x203.png 300w, https:\/\/veridas.com\/wp-content\/uploads\/2024\/03\/Success-Stories-3-1024x692.png 1024w, https:\/\/veridas.com\/wp-content\/uploads\/2024\/03\/Success-Stories-3-1536x1037.png 1536w, https:\/\/veridas.com\/wp-content\/uploads\/2024\/03\/Success-Stories-3.png 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2dce7fbe e-flex e-con-boxed e-con e-parent\" data-id=\"2dce7fbe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45392db5 elementor-share-buttons--view-icon elementor-share-buttons--skin-minimal elementor-share-buttons--color-custom elementor-share-buttons--shape-circle elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"45392db5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Share on facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_whatsapp\" role=\"button\" tabindex=\"0\" aria-label=\"Share on whatsapp\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_email\" role=\"button\" tabindex=\"0\" aria-label=\"Share on email\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2396d3c6 e-flex e-con-boxed e-con e-parent\" data-id=\"2396d3c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3963788 e-con-full e-flex e-con e-child\" data-id=\"3963788\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-344afccd elementor-widget elementor-widget-image\" data-id=\"344afccd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"600\" height=\"338\" src=\"https:\/\/veridas.com\/wp-content\/uploads\/2024\/03\/pasted-image-0-5-5.png\" class=\"attachment-large size-large wp-image-73419\" alt=\"\" srcset=\"https:\/\/veridas.com\/wp-content\/uploads\/2024\/03\/pasted-image-0-5-5.png 600w, https:\/\/veridas.com\/wp-content\/uploads\/2024\/03\/pasted-image-0-5-5-300x169.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c07274a e-flex e-con-boxed e-con e-parent\" data-id=\"6c07274a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-646a77f7 e-flex e-con-boxed e-con e-child\" data-id=\"646a77f7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-89b1328 e-flex e-con-boxed e-con e-child\" data-id=\"89b1328\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76fa4b55 elementor-widget elementor-widget-text-editor\" data-id=\"76fa4b55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><span style=\"font-weight: 400; color: #ff7777;\">\/<\/span>Results<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a45fb0 e-flex e-con-boxed e-con e-child\" data-id=\"5a45fb0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb211db elementor-widget elementor-widget-counter\" data-id=\"eb211db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">To verify the identity<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"3\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">s<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ac3b884 elementor-widget elementor-widget-counter\" data-id=\"5ac3b884\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Processes carried out<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"2.5\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">M<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b851665 elementor-widget elementor-widget-counter\" data-id=\"b851665\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Increase in customer satisfaction<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"20\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff55872 elementor-widget elementor-widget-counter\" data-id=\"ff55872\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Customers have agreed to use their voice<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"200\" data-from-value=\"0\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">k<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-626a6492 e-flex e-con-boxed e-con e-parent\" data-id=\"626a6492\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-28c8e4a8 e-flex e-con-boxed e-con e-child\" data-id=\"28c8e4a8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-28502046 e-flex e-con-boxed e-con e-child\" data-id=\"28502046\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38d808b6 elementor-widget elementor-widget-text-editor\" data-id=\"38d808b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><span style=\"font-weight: 400; color: #ff7777;\">\/<\/span>Overview and Challenges<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-641a1906 elementor-widget elementor-widget-heading\" data-id=\"641a1906\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Efficiency and Security in Customer Service at the Contact Center<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-146b5bca elementor-widget elementor-widget-text-editor\" data-id=\"146b5bca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.endesa.com\/es\">Endesa<\/a>, a leader in the Spanish electricity sector and part of the Enel group since 2009, has been committed to continuously improving customer service. However, it faced the challenge of quickly and securely authenticating its customers&#8217; identities in its contact centers without compromising the customer experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4899ba1 elementor-widget elementor-widget-heading\" data-id=\"4899ba1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Challenges and Obstacles<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05ae662 elementor-widget elementor-widget-text-editor\" data-id=\"05ae662\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Endesa faced several specific challenges and problems that directly impacted customer service and operational efficiency:<\/p><ol><li><p><strong>Slow and Complicated Identification:<\/strong> The customer authentication process was slow and cumbersome, requiring customers to answer multiple security questions or remember passwords. This resulted in long waiting times and a frustrating user experience.<\/p><\/li><li><p><strong>Security and Fraud:<\/strong> The old verification system based on questions and passwords presented security vulnerabilities, increasing the risk of fraud and identity theft.<\/p><\/li><li><p><strong>High Call Volume:<\/strong> Endesa handled about 80,000 daily calls for administrative procedures, complaints, changes, etc. The need to manually verify the identity of each customer increased service times and reduced the center&#8217;s efficiency.<\/p><\/li><li><p><strong>High Operational Costs:<\/strong> The prolonged duration of calls increased associated costs, including labor and telecommunications.<\/p><\/li><li><p><strong>Customer Satisfaction:<\/strong> The combination of long waiting times, outdated verification procedures, and security concerns affected customer satisfaction, which could lead to lower loyalty and retention.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a7e8e83 e-flex e-con-boxed e-con e-parent\" data-id=\"2a7e8e83\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-72d3701d e-flex e-con-boxed e-con e-child\" data-id=\"72d3701d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7df9df52 e-flex e-con-boxed e-con e-child\" data-id=\"7df9df52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58d23dac elementor-widget elementor-widget-text-editor\" data-id=\"58d23dac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><span style=\"font-weight: 400; color: #ff7777;\">\/<\/span>Opportunities and Benefits<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56cc67e0 e-con-full e-flex e-con e-child\" data-id=\"56cc67e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-14e8c060 e-flex e-con-boxed e-con e-child\" data-id=\"14e8c060\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22768e5d elementor-cta--skin-cover elementor-widget elementor-widget-call-to-action\" data-id=\"22768e5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/veridas.com\/wp-content\/uploads\/2024\/03\/Copia-de-Success-Stories-768x519.png);\" role=\"img\" aria-label=\"Copia de Success Stories\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tOpportunities for <br><b>Endesa<\/b>\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d8e44db elementor-widget elementor-widget-text-editor\" data-id=\"6d8e44db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong><span style=\"color: #ff7777;\">\/<\/span>Evolving the customer experience:<\/strong> The <a href=\"https:\/\/veridas.com\/voice-biometric-authentication\/\">implementation of voice verification<\/a> allowed Endesa to significantly improve customer interactions, offering a more fluid and less invasive identification method.<\/p><p><strong><span style=\"color: #ff7777;\">\/<\/span>Enhancing security:<\/strong> The adoption of voice biometrics represented an opportunity to strengthen security in the identification process, minimizing the risk of fraud and better protecting customer information.<\/p><p><strong><span style=\"color: #ff7777;\">\/<\/span>Process optimization and cost reduction:<\/strong> Increased <a href=\"https:\/\/veridas.com\/contact-center\/\">efficiency in the contact center<\/a> presented an opportunity to handle a larger volume of calls more effectively, which could significantly reduce operational costs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38ea9986 e-flex e-con-boxed e-con e-child\" data-id=\"38ea9986\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e337a7a elementor-cta--skin-cover elementor-widget elementor-widget-call-to-action\" data-id=\"4e337a7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/veridas.com\/wp-content\/uploads\/2023\/05\/Veridas-call-center-agent-verification-1024x683.jpg);\" role=\"img\" aria-label=\"How does voice deepfake work?\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tBenefits for <br><b>Endesa<\/b>\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4ad4c2 elementor-widget elementor-widget-text-editor\" data-id=\"c4ad4c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong><span style=\"color: #ff7777;\">\/<\/span>Improved customer satisfaction:<\/strong> By eliminating the need to memorize passwords or answer security questions, customers enjoy a more pleasant experience, resulting in higher overall satisfaction.<\/p><p><strong><span style=\"color: #ff7777;\">\/<\/span>Enhanced Security:<\/strong> Implementing a voice biometrics solution ensures that customer verification is more secure and less susceptible to errors or fraud.<\/p><p><strong><span style=\"color: #ff7777;\">\/<\/span>Improved efficiency in the call center:<\/strong> Reducing the time needed to verify customer identities allows for faster call management, improving the productivity of the contact center.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41b969ec e-flex e-con-boxed e-con e-parent\" data-id=\"41b969ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-baae5ff e-flex e-con-boxed e-con e-child\" data-id=\"baae5ff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5d6714c9 e-flex e-con-boxed e-con e-child\" data-id=\"5d6714c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79d86a9e elementor-widget elementor-widget-text-editor\" data-id=\"79d86a9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><span style=\"font-weight: 400; color: #ff7777;\">\/<\/span>Challenges addressed by Veridas for Endesa<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7879ca35 elementor-widget elementor-widget-text-editor\" data-id=\"7879ca35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The collaboration with Veridas enabled Endesa to streamline the customer verification process, which was previously slow and tedious, negatively affecting the customer experience. This implementation improved the customer experience by minimizing waiting times and simplifying the authentication process.<\/p><p>The implemented solution stood out for its focus on accuracy and security without compromising customer privacy. Unlike conventional methods, Veridas&#8217; technology adapted to different languages and dialects and ensured effortless verification, demonstrating its ability to understand and adapt to the diversity of Endesa&#8217;s customer base.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28fedeb6 e-flex e-con-boxed e-con e-parent\" data-id=\"28fedeb6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-223c3089 e-flex e-con-boxed e-con e-child\" data-id=\"223c3089\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6ef6c311 e-flex e-con-boxed e-con e-child\" data-id=\"6ef6c311\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c86a5f9 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"4c86a5f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-quote-left\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 256h-80v-64c0-35.3 28.7-64 64-64h8c13.3 0 24-10.7 24-24V56c0-13.3-10.7-24-24-24h-8c-88.4 0-160 71.6-160 160v240c0 26.5 21.5 48 48 48h128c26.5 0 48-21.5 48-48V304c0-26.5-21.5-48-48-48zm-288 0H96v-64c0-35.3 28.7-64 64-64h8c13.3 0 24-10.7 24-24V56c0-13.3-10.7-24-24-24h-8C71.6 32 0 103.6 0 192v240c0 26.5 21.5 48 48 48h128c26.5 0 48-21.5 48-48V304c0-26.5-21.5-48-48-48z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44d98adf elementor-widget elementor-widget-text-editor\" data-id=\"44d98adf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>&#8220;During the implementation of the voice biometrics solution, we measured customer satisfaction, and it has grown by more than 20% in this period. More than 65% of our customers who can use this solution (over 200,000) have freely agreed to use their voice print.<\/p><p><br \/>Biometrics resolves security and improves customer experience. It has also allowed us to reduce call time, enabling us to negotiate call costs with our telecommunications service providers.&#8221;<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55405f60 elementor-widget elementor-widget-heading\" data-id=\"55405f60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Javier Vargas, Innovability Global Digital Solutions Leader at Endesa<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-657ac5e e-con-full e-flex e-con e-child\" data-id=\"657ac5e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16a07c79 elementor-widget elementor-widget-image\" data-id=\"16a07c79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"256\" height=\"246\" src=\"https:\/\/veridas.com\/wp-content\/uploads\/2024\/03\/javier-vargas.png\" class=\"attachment-large size-large wp-image-73500\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f72d96f e-flex e-con-boxed e-con e-parent\" data-id=\"f72d96f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ed73e3a e-flex e-con-boxed e-con e-child\" data-id=\"ed73e3a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8918152 elementor-widget elementor-widget-text-editor\" data-id=\"8918152\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400; color: #ff7777;\">\/<\/span>Success stories with voice biometrics<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0bb7d8 elementor-arrows-position-outside elementor-pagination-type-bullets elementor-pagination-position-outside elementor-widget elementor-widget-loop-carousel\" data-id=\"a0bb7d8\" data-element_type=\"widget\" data-e-type=\"widget\" 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data-elementor-type=\"loop-item\" data-elementor-id=\"59184\" class=\"elementor elementor-59184 swiper-slide e-loop-item e-loop-item-9695 post-9695 success_story type-success_story status-publish has-post-thumbnail hentry resource-yes format-success-story topic-identity industry-financial-services industry-public-sector solution-face-authentication solution-id-document-verification solution-identity-verification solution-voice-authentication sector-financial-services solucin-voice-biometrics\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-df5ebb2 e-flex e-con-boxed e-con e-parent\" data-id=\"df5ebb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9f97a0c e-con-full e-flex e-con e-child\" data-id=\"9f97a0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-608d90a elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"608d90a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/veridas.com\/wp-content\/uploads\/2023\/07\/BBVA-Caso-Exito-Pensionados-768x512.webp\" class=\"attachment-medium_large size-medium_large wp-image-100698\" alt=\"BBVA Caso Exito Pensionados\" srcset=\"https:\/\/veridas.com\/wp-content\/uploads\/2023\/07\/BBVA-Caso-Exito-Pensionados-768x512.webp 768w, https:\/\/veridas.com\/wp-content\/uploads\/2023\/07\/BBVA-Caso-Exito-Pensionados-300x200.webp 300w, https:\/\/veridas.com\/wp-content\/uploads\/2023\/07\/BBVA-Caso-Exito-Pensionados-1024x683.webp 1024w, https:\/\/veridas.com\/wp-content\/uploads\/2023\/07\/BBVA-Caso-Exito-Pensionados.webp 1536w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5443f02 e-con-full e-flex e-con e-child\" data-id=\"5443f02\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc648a0 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"cc648a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/veridas.com\/en\/success-stories\/bbva-case-proof-of-life-with-voice-biometrics\/\">BBVA Mexico, improving the lives of pensioners<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a98f526 elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"a98f526\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t\tWhen we say that biometrics improves people's lives, we say it because of stories like this one. More than 147,000 Mexican citizens have given proof of life to collect their pensions with our voice recognition system. From the comfort of their homes and without the need to travel.\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"59184\" class=\"elementor elementor-59184 swiper-slide e-loop-item e-loop-item-57402 post-57402 success_story type-success_story status-publish has-post-thumbnail hentry resource-yes format-success-story topic-identity industry-insurance solution-voice-authentication sector-insurance-health solucin-voice-biometrics\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-df5ebb2 e-flex e-con-boxed e-con e-parent\" data-id=\"df5ebb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9f97a0c e-con-full e-flex e-con e-child\" data-id=\"9f97a0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-608d90a elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"608d90a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"518\" src=\"https:\/\/veridas.com\/wp-content\/uploads\/2023\/06\/MutuaMadrilena-768x518.png\" class=\"attachment-medium_large size-medium_large wp-image-57400\" alt=\"Caso de \u00c9xito de Mutua Madrile\u00f1a\" srcset=\"https:\/\/veridas.com\/wp-content\/uploads\/2023\/06\/MutuaMadrilena-768x518.png 768w, https:\/\/veridas.com\/wp-content\/uploads\/2023\/06\/MutuaMadrilena-300x203.png 300w, https:\/\/veridas.com\/wp-content\/uploads\/2023\/06\/MutuaMadrilena-1024x691.png 1024w, https:\/\/veridas.com\/wp-content\/uploads\/2023\/06\/MutuaMadrilena-1536x1037.png 1536w, https:\/\/veridas.com\/wp-content\/uploads\/2023\/06\/MutuaMadrilena.png 1600w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5443f02 e-con-full e-flex e-con e-child\" data-id=\"5443f02\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc648a0 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"cc648a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/veridas.com\/en\/success-stories\/mutua-madrilena-voice-biometrics\/\">Mutua Madrile\u00f1a reduces its customer verification time by 95% thanks to voice biometrics<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a98f526 elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"a98f526\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t\tMutua Madrile\u00f1a is a leading insurer in Spain, specializing in automobile, home, life and health insurance. Founded in 1930, it stands out for its focus on innovation and service quality, offering products and solutions tailored to the needs of its customers.\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"59184\" class=\"elementor elementor-59184 swiper-slide e-loop-item e-loop-item-20815 post-20815 success_story type-success_story status-publish has-post-thumbnail hentry resource-yes format-success-story topic-identity industry-telcos-utilities solution-id-document-verification solution-identity-verification solution-voice-authentication sector-telcos-utilities solucin-voice-biometrics\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-df5ebb2 e-flex e-con-boxed e-con e-parent\" data-id=\"df5ebb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9f97a0c e-con-full e-flex e-con e-child\" data-id=\"9f97a0c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-608d90a elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"608d90a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"518\" src=\"https:\/\/veridas.com\/wp-content\/uploads\/2023\/05\/Deustche-Telekom-768x518.png\" class=\"attachment-medium_large size-medium_large wp-image-52781\" alt=\"\" srcset=\"https:\/\/veridas.com\/wp-content\/uploads\/2023\/05\/Deustche-Telekom-768x518.png 768w, https:\/\/veridas.com\/wp-content\/uploads\/2023\/05\/Deustche-Telekom-300x202.png 300w, https:\/\/veridas.com\/wp-content\/uploads\/2023\/05\/Deustche-Telekom-1024x691.png 1024w, https:\/\/veridas.com\/wp-content\/uploads\/2023\/05\/Deustche-Telekom-1536x1037.png 1536w, https:\/\/veridas.com\/wp-content\/uploads\/2023\/05\/Deustche-Telekom.png 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5443f02 e-con-full e-flex e-con e-child\" data-id=\"5443f02\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc648a0 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"cc648a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/veridas.com\/en\/success-stories\/deutsche-telekom-voice-recognition-in-3-seconds\/\">Deutsche Telekom, voice recognition in 3 seconds<\/a><\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a98f526 elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"a98f526\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t\tDeutsche Telekom, Europe\u2019s leading telecommunications company, chose Veridas\u2019 voice recognition software for its B2B business because of its performance, privacy and security features. Find out how voice biometrics can overcome the trade-off between security and user experience, and increase the revenue for your company.\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Previous\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" aria-label=\"Next\">\n\t\t\t\t<svg 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class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">See more success stories<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Endesa has improved the security and efficiency of its contact center by implementing Veridas&#8217; voice biometrics technology, shortening identity verification to 3 seconds and increasing customer satisfaction by 20%.<\/p>\n","protected":false},"featured_media":73439,"template":"elementor_header_footer","format":[253],"country":[296],"resource":[293],"topic":[251],"industry":[240],"solution":[236],"solucin":[168],"class_list":["post-73510","success_story","type-success_story","status-publish","has-post-thumbnail","hentry","country-spain","resource-yes","format-success-story","topic-identity","industry-telcos-utilities","solution-voice-authentication","sector-telcos-utilities","solucin-voice-biometrics"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Endesa Enhances Security and Efficiency in its Contact Center with Voice Biometrics<\/title>\n<meta name=\"description\" content=\"Endesa has improved the security and efficiency of its contact center by implementing Veridas&#039; voice biometrics technology, shortening identity verification to 3 seconds and increasing customer satisfaction by 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