{"id":73402,"date":"2024-03-06T16:14:44","date_gmt":"2024-03-06T16:14:44","guid":{"rendered":"https:\/\/veridas.com\/?post_type=success_story&#038;p=73402"},"modified":"2024-04-15T08:15:17","modified_gmt":"2024-04-15T08:15:17","slug":"endesa-contact-center-biometria-voz","status":"publish","type":"success_story","link":"https:\/\/veridas.com\/es\/casos-exito\/endesa-contact-center-biometria-voz\/","title":{"rendered":"Endesa mejora la seguridad y eficiencia en su contact center con biometr\u00eda de voz"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"73402\" class=\"elementor elementor-73402\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"success_story\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7922a7b6 e-flex e-con-boxed e-con e-parent\" data-id=\"7922a7b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4581ae1 e-flex e-con-boxed e-con e-child\" data-id=\"4581ae1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-179f063a e-con-full e-flex e-con e-child\" data-id=\"179f063a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-48c72e13 elementor-widget elementor-widget-text-editor\" data-id=\"48c72e13\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Inicio <span style=\"color: #ff7777;\">\/<\/span> <strong>Casos de \u00c9xito<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8a7ff53 elementor-widget elementor-widget-heading\" data-id=\"8a7ff53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Endesa mejora la seguridad y eficiencia en su contact center con biometr\u00eda de voz<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5572bf05 elementor-widget elementor-widget-heading\" data-id=\"5572bf05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Endesa mejora la seguridad y eficiencia de su contact center mediante la implementaci\u00f3n de la biometr\u00eda de voz de Veridas, acortando la verificaci\u00f3n a 3 segundos y elevando la satisfacci\u00f3n del cliente en un 20%. <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1c456b51 e-con-full e-flex e-con e-child\" data-id=\"1c456b51\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f581302 elementor-widget elementor-widget-image\" data-id=\"1f581302\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"519\" src=\"https:\/\/veridas.com\/wp-content\/uploads\/2024\/03\/Success-Stories-3-768x519.png\" class=\"attachment-medium_large size-medium_large wp-image-73438\" alt=\"\" srcset=\"https:\/\/veridas.com\/wp-content\/uploads\/2024\/03\/Success-Stories-3-768x519.png 768w, https:\/\/veridas.com\/wp-content\/uploads\/2024\/03\/Success-Stories-3-300x203.png 300w, https:\/\/veridas.com\/wp-content\/uploads\/2024\/03\/Success-Stories-3-1024x692.png 1024w, https:\/\/veridas.com\/wp-content\/uploads\/2024\/03\/Success-Stories-3-1536x1037.png 1536w, https:\/\/veridas.com\/wp-content\/uploads\/2024\/03\/Success-Stories-3.png 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2dce7fbe e-flex e-con-boxed e-con e-parent\" data-id=\"2dce7fbe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45392db5 elementor-share-buttons--view-icon elementor-share-buttons--skin-minimal elementor-share-buttons--color-custom elementor-share-buttons--shape-circle elementor-grid-0 elementor-widget elementor-widget-share-buttons\" data-id=\"45392db5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Compartir en linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" role=\"button\" tabindex=\"0\" aria-label=\"Compartir en facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 256z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_whatsapp\" role=\"button\" tabindex=\"0\" aria-label=\"Compartir en whatsapp\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_email\" role=\"button\" tabindex=\"0\" aria-label=\"Compartir en email\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-envelope\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M502.3 190.8c3.9-3.1 9.7-.2 9.7 4.7V400c0 26.5-21.5 48-48 48H48c-26.5 0-48-21.5-48-48V195.6c0-5 5.7-7.8 9.7-4.7 22.4 17.4 52.1 39.5 154.1 113.6 21.1 15.4 56.7 47.8 92.2 47.6 35.7.3 72-32.8 92.3-47.6 102-74.1 131.6-96.3 154-113.7zM256 320c23.2.4 56.6-29.2 73.4-41.4 132.7-96.3 142.8-104.7 173.4-128.7 5.8-4.5 9.2-11.5 9.2-18.9v-19c0-26.5-21.5-48-48-48H48C21.5 64 0 85.5 0 112v19c0 7.4 3.4 14.3 9.2 18.9 30.6 23.9 40.7 32.4 173.4 128.7 16.8 12.2 50.2 41.8 73.4 41.4z\"><\/path><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2396d3c6 e-flex e-con-boxed e-con e-parent\" data-id=\"2396d3c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3963788 e-con-full e-flex e-con e-child\" data-id=\"3963788\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-344afccd elementor-widget elementor-widget-image\" data-id=\"344afccd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"600\" height=\"338\" src=\"https:\/\/veridas.com\/wp-content\/uploads\/2024\/03\/pasted-image-0-5-5.png\" class=\"attachment-large size-large wp-image-73418\" alt=\"\" srcset=\"https:\/\/veridas.com\/wp-content\/uploads\/2024\/03\/pasted-image-0-5-5.png 600w, https:\/\/veridas.com\/wp-content\/uploads\/2024\/03\/pasted-image-0-5-5-300x169.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c07274a e-flex e-con-boxed e-con e-parent\" data-id=\"6c07274a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-646a77f7 e-flex e-con-boxed e-con e-child\" data-id=\"646a77f7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-89b1328 e-flex e-con-boxed e-con e-child\" data-id=\"89b1328\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76fa4b55 elementor-widget elementor-widget-text-editor\" data-id=\"76fa4b55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><span style=\"font-weight: 400; color: #ff7777;\">\/<\/span>Resultados<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5a45fb0 e-flex e-con-boxed e-con e-child\" data-id=\"5a45fb0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb211db elementor-widget elementor-widget-counter\" data-id=\"eb211db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">En verificar la identidad<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"3\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">s<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ac3b884 elementor-widget elementor-widget-counter\" data-id=\"5ac3b884\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Procesos realizados<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"2.5\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">M<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b851665 elementor-widget elementor-widget-counter\" data-id=\"b851665\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Aument\u00f3 la satisfacci\u00f3n del cliente<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\"><\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"20\" data-from-value=\"0\" data-delimiter=\",\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">%<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff55872 elementor-widget elementor-widget-counter\" data-id=\"ff55872\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"counter.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-counter\">\n\t\t\t<div class=\"elementor-counter-title\">Clientes han aceptado usar su voz<\/div>\t\t\t<div class=\"elementor-counter-number-wrapper\">\n\t\t\t\t<span class=\"elementor-counter-number-prefix\">+<\/span>\n\t\t\t\t<span class=\"elementor-counter-number\" data-duration=\"2000\" data-to-value=\"200\" data-from-value=\"0\">0<\/span>\n\t\t\t\t<span class=\"elementor-counter-number-suffix\">k<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-626a6492 e-flex e-con-boxed e-con e-parent\" data-id=\"626a6492\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-28c8e4a8 e-flex e-con-boxed e-con e-child\" data-id=\"28c8e4a8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-28502046 e-flex e-con-boxed e-con e-child\" data-id=\"28502046\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-38d808b6 elementor-widget elementor-widget-text-editor\" data-id=\"38d808b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><span style=\"font-weight: 400; color: #ff7777;\">\/<\/span>Panorama y Desaf\u00edos<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-641a1906 elementor-widget elementor-widget-heading\" data-id=\"641a1906\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Eficiencia y seguridad en la atenci\u00f3n al cliente en el Contact Center<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-146b5bca elementor-widget elementor-widget-text-editor\" data-id=\"146b5bca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.endesa.com\/es\">Endesa<\/a>, l\u00edder en el sector el\u00e9ctrico de Espa\u00f1a y parte del grupo Enel desde 2009, ha estado comprometida con la mejora continua de la atenci\u00f3n al cliente. Sin embargo, enfrentaba el desaf\u00edo de autenticar la identidad de sus clientes de manera r\u00e1pida y segura en sus contact center sin comprometer la experiencia del cliente.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4899ba1 elementor-widget elementor-widget-heading\" data-id=\"4899ba1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Desaf\u00edos y problemas<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05ae662 elementor-widget elementor-widget-text-editor\" data-id=\"05ae662\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Endesa enfrentaba varios desaf\u00edos y problemas espec\u00edficos que impactaban directo en el servicio de atenci\u00f3n al cliente y en la eficiencia operativa:<\/p><ol><li><strong>Identificaci\u00f3n Lenta y Complicada:<\/strong> El proceso de autenticaci\u00f3n de clientes era lento y engorroso, requiriendo que los clientes respondieran m\u00faltiples preguntas de seguridad o recordaran contrase\u00f1as. Esto resultaba en largos tiempos de espera y una experiencia de usuario frustrante.<\/li><li><strong>Seguridad y Fraude:<\/strong> El antiguo sistema de verificaci\u00f3n basado en preguntas y contrase\u00f1as presentaba vulnerabilidades de seguridad, aumentando el riesgo de fraude y suplantaci\u00f3n de identidad.<br \/><br \/><\/li><li><strong>Alto Volumen de Llamadas:<\/strong> Endesa gestionaba alrededor de 80.000 llamadas diarias para tr\u00e1mites administrativos, reclamaciones, cambios, etc. La necesidad de verificar la identidad de cada cliente de forma manual aumentaba los tiempos de atenci\u00f3n y reduc\u00eda la eficiencia del centro.\u00a0<br \/><br \/><\/li><li><strong>Costos Operativos Elevados:<\/strong> La duraci\u00f3n prolongada de las llamadas incrementaba los costes asociados,\u00a0 mano de obra y telecomunicaciones.<br \/><br \/><\/li><li><strong>Satisfacci\u00f3n del Cliente:<\/strong> La combinaci\u00f3n de largos tiempos de espera, procedimientos de verificaci\u00f3n obsoletos y preocupaciones de seguridad afectaba la satisfacci\u00f3n del cliente, lo que podr\u00eda llevaba a una menor lealtad y retenci\u00f3n de clientes.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2a7e8e83 e-flex e-con-boxed e-con e-parent\" data-id=\"2a7e8e83\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-72d3701d e-flex e-con-boxed e-con e-child\" data-id=\"72d3701d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7df9df52 e-flex e-con-boxed e-con e-child\" data-id=\"7df9df52\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58d23dac elementor-widget elementor-widget-text-editor\" data-id=\"58d23dac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><span style=\"font-weight: 400; color: #ff7777;\">\/<\/span>Oportunidades y Beneficios<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56cc67e0 e-con-full e-flex e-con e-child\" data-id=\"56cc67e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-14e8c060 e-flex e-con-boxed e-con e-child\" data-id=\"14e8c060\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22768e5d elementor-cta--skin-cover elementor-widget elementor-widget-call-to-action\" data-id=\"22768e5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/veridas.com\/wp-content\/uploads\/2024\/03\/Copia-de-Success-Stories-768x519.png);\" role=\"img\" aria-label=\"Copia de Success Stories\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tOportunidades para <br><b>Endesa<\/b>\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d8e44db elementor-widget elementor-widget-text-editor\" data-id=\"6d8e44db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong><span style=\"color: #ff7777;\">\/<\/span>Evolucionar la experiencia del cliente:<\/strong> La implementaci\u00f3n de <a href=\"https:\/\/veridas.com\/es\/biometria-de-voz\/\">la verificaci\u00f3n por voz<\/a> abri\u00f3 la oportunidad para que Endesa mejorara significativamente la interacci\u00f3n con sus clientes, ofreciendo un m\u00e9todo de identificaci\u00f3n m\u00e1s fluido y menos invasivo.<\/p><p><strong><span style=\"color: #ff7777;\">\/<\/span>Mejorar la seguridad: <\/strong>La adopci\u00f3n de la biometr\u00eda de voz represent\u00f3 la oportunidad de fortalecer la seguridad en el proceso de identificaci\u00f3n, minimizando el riesgo de fraude y protegiendo mejor la informaci\u00f3n del cliente.<\/p><p><strong><span style=\"color: #ff7777;\">\/<\/span>Optimizaci\u00f3n de procesos y reducci\u00f3n de costos:\u00a0<\/strong>La <a href=\"https:\/\/veridas.com\/es\/contact-center\/\">eficiencia incrementada en el contact center<\/a> present\u00f3 la oportunidad de manejar un mayor volumen de llamadas de manera m\u00e1s efectiva, lo que podr\u00eda conducir a una reducci\u00f3n significativa de los costos operativos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38ea9986 e-flex e-con-boxed e-con e-child\" data-id=\"38ea9986\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4e337a7a elementor-cta--skin-cover elementor-widget elementor-widget-call-to-action\" data-id=\"4e337a7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"call-to-action.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-cta\">\n\t\t\t\t\t<div class=\"elementor-cta__bg-wrapper\">\n\t\t\t\t<div class=\"elementor-cta__bg elementor-bg\" style=\"background-image: url(https:\/\/veridas.com\/wp-content\/uploads\/2023\/05\/Veridas-call-center-agent-verification-1024x683.jpg);\" role=\"img\" aria-label=\"Veridas-call-center-agent-verification.jpg\"><\/div>\n\t\t\t\t<div class=\"elementor-cta__bg-overlay\"><\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-cta__content\">\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-cta__title elementor-cta__content-item elementor-content-item\">\n\t\t\t\t\t\tBeneficios para <br><b>Endesa<\/b>\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4ad4c2 elementor-widget elementor-widget-text-editor\" data-id=\"c4ad4c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong><span style=\"color: #ff7777;\">\/<\/span>Mejora en la satisfacci\u00f3n del cliente:<\/strong> Al eliminar la necesidad de memorizar contrase\u00f1as o responder preguntas de seguridad, los clientes disfrutan de una experiencia m\u00e1s agradable, lo que resulta en una mayor satisfacci\u00f3n general.<\/p><p><strong><span style=\"color: #ff7777;\">\/<\/span>Seguridad Reforzada:<\/strong>\u00a0La implementaci\u00f3n de una soluci\u00f3n de biometr\u00eda de voz asegura que la verificaci\u00f3n del cliente sea m\u00e1s segura y menos susceptible a errores o fraude.<\/p><p><strong><span style=\"color: #ff7777;\">\/<\/span>Eficiencia mejorada en el centro de llamadas:<\/strong>\u00a0La reducci\u00f3n en el tiempo necesario para verificar la identidad de los clientes permite una gesti\u00f3n m\u00e1s r\u00e1pida de las llamadas, mejorando la productividad del contact center.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-41b969ec e-flex e-con-boxed e-con e-parent\" data-id=\"41b969ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-baae5ff e-flex e-con-boxed e-con e-child\" data-id=\"baae5ff\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5d6714c9 e-flex e-con-boxed e-con e-child\" data-id=\"5d6714c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79d86a9e elementor-widget elementor-widget-text-editor\" data-id=\"79d86a9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><span style=\"font-weight: 400; color: #ff7777;\">\/<\/span>Retos abordados por Veridas para Endesa<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7879ca35 elementor-widget elementor-widget-text-editor\" data-id=\"7879ca35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La colaboraci\u00f3n con Veridas permiti\u00f3 a Endesa agilizar el proceso de verificaci\u00f3n de los clientes, que antes era lento y tedioso, afectando negativamente la experiencia del cliente. Con esta implementaci\u00f3n,\u00a0se mejor\u00f3 la experiencia del cliente al minimizar los tiempos de espera y simplificar el proceso de autenticaci\u00f3n.<\/p><p>La soluci\u00f3n implementada se distingui\u00f3 por su enfoque en <b>la precisi\u00f3n y la seguridad<\/b> <b>sin comprometer la privacidad de los clientes.<\/b> A diferencia de los m\u00e9todos convencionales, la tecnolog\u00eda de Veridas no solo se adapt\u00f3 a diferentes idiomas y dialectos, sino que tambi\u00e9n asegur\u00f3 una verificaci\u00f3n sin esfuerzo, demostrando su capacidad para entender y adaptarse a la diversidad de la base de clientes de Endesa.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28fedeb6 e-flex e-con-boxed e-con e-parent\" data-id=\"28fedeb6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-223c3089 e-flex e-con-boxed e-con e-child\" data-id=\"223c3089\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6ef6c311 e-flex e-con-boxed e-con e-child\" data-id=\"6ef6c311\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c86a5f9 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"4c86a5f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-quote-left\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M464 256h-80v-64c0-35.3 28.7-64 64-64h8c13.3 0 24-10.7 24-24V56c0-13.3-10.7-24-24-24h-8c-88.4 0-160 71.6-160 160v240c0 26.5 21.5 48 48 48h128c26.5 0 48-21.5 48-48V304c0-26.5-21.5-48-48-48zm-288 0H96v-64c0-35.3 28.7-64 64-64h8c13.3 0 24-10.7 24-24V56c0-13.3-10.7-24-24-24h-8C71.6 32 0 103.6 0 192v240c0 26.5 21.5 48 48 48h128c26.5 0 48-21.5 48-48V304c0-26.5-21.5-48-48-48z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44d98adf elementor-widget elementor-widget-text-editor\" data-id=\"44d98adf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\u201cDurante la implementaci\u00f3n de la soluci\u00f3n de biometr\u00eda de voz hemos medido la satisfacci\u00f3n del cliente y hemos crecido m\u00e1s de un 20% en este periodo de tiempo. M\u00e1s del 65% de nuestros clientes que pueden utilizar esta soluci\u00f3n (m\u00e1s de 200.000) han aceptado libremente usar su huella vocal.\u00a0<\/p><p>La biometr\u00eda resuelve la seguridad y mejora la experiencia del cliente. Pero adem\u00e1s, nos ha permitido reducir el tiempo de llamada y eso nos ha permitido negociar el coste de llamada con nuestros proveedores de servicios de telecomunicaciones\u00bb.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55405f60 elementor-widget elementor-widget-heading\" data-id=\"55405f60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Javier Vargas, Innovability Global Digital Solutions Leader en Endesa<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-657ac5e e-con-full e-flex e-con e-child\" data-id=\"657ac5e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16a07c79 elementor-widget elementor-widget-image\" data-id=\"16a07c79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"256\" height=\"246\" src=\"https:\/\/veridas.com\/wp-content\/uploads\/2024\/03\/javier-vargas.png\" class=\"attachment-large size-large wp-image-73499\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3503943 e-flex e-con-boxed e-con e-parent\" data-id=\"3503943\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-239a105 elementor-widget elementor-widget-text-editor\" data-id=\"239a105\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400; color: #ff7777;\">\/<\/span>Tambi\u00e9n te puede interesar<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dcec81 elementor-widget elementor-widget-html\" data-id=\"1dcec81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-7be4e4cb-bcea-4e09-8302-1d21188b591c\"><span class=\"hs-cta-node hs-cta-7be4e4cb-bcea-4e09-8302-1d21188b591c\" id=\"hs-cta-7be4e4cb-bcea-4e09-8302-1d21188b591c\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/19918211\/7be4e4cb-bcea-4e09-8302-1d21188b591c\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img\" id=\"hs-cta-img-7be4e4cb-bcea-4e09-8302-1d21188b591c\" style=\"border-width:0px;\" src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/19918211\/7be4e4cb-bcea-4e09-8302-1d21188b591c.png\"  alt=\"Nueva llamada a la acci\u00f3n\"\/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(19918211, '7be4e4cb-bcea-4e09-8302-1d21188b591c', {\"useNewLoader\":\"true\",\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f72d96f e-flex e-con-boxed e-con e-parent\" data-id=\"f72d96f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ed73e3a e-flex e-con-boxed e-con e-child\" data-id=\"ed73e3a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8918152 elementor-widget elementor-widget-text-editor\" data-id=\"8918152\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400; color: #ff7777;\">\/<\/span>Descubre m\u00e1s casos de \u00e9xito<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0bb7d8 elementor-arrows-position-outside elementor-pagination-type-bullets elementor-pagination-position-outside elementor-widget elementor-widget-loop-carousel\" data-id=\"a0bb7d8\" data-element_type=\"widget\" data-e-type=\"widget\" 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class=\"elementor elementor-61174 elementor-59184 swiper-slide e-loop-item e-loop-item-3899 post-3899 success_story type-success_story status-publish has-post-thumbnail hentry country-mexico resource-yes format-caso-de-exito topic-identidad industry-servicios-financieros solution-autenticacion-de-voz solution-autenticacion-facial solution-verificacion-de-documentos solution-verificacion-de-identidad sector-financiero solucin-biometria-de-voz\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-df5ebb2 e-flex e-con-boxed e-con e-parent\" data-id=\"df5ebb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9f97a0c e-con-full e-flex e-con e-child\" data-id=\"9f97a0c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5443f02 e-con-full e-flex e-con e-child\" data-id=\"5443f02\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc648a0 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"cc648a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">BBVA M\u00e9xico, mejorando la vida de los pensionados con biometr\u00eda de voz<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a98f526 elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"a98f526\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t\tCuando decimos que la biometr\u00eda mejora la vida de las personas, lo decimos por historias como esta. M\u00e1s de 147.000 ciudadanos mexicanos han dado fe de vida para cobrar su pensi\u00f3n con nuestro sistema de reconocimiento de voz, desde la tranquilidad de sus casas y sin necesidad de desplazarse. Descubre un verdadero caso de \u00e9xito.\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<style id=\"loop-dynamic-61174\">.e-loop-item-57390 .elementor-element.elementor-element-9f97a0c:not(.elementor-motion-effects-element-type-background), .e-loop-item-57390 .elementor-element.elementor-element-9f97a0c > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/veridas.com\/wp-content\/uploads\/2023\/06\/MutuaMadrilena.png\");}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"61174\" class=\"elementor elementor-61174 elementor-59184 swiper-slide e-loop-item e-loop-item-57390 post-57390 success_story type-success_story status-publish has-post-thumbnail hentry country-spain resource-yes format-caso-de-exito topic-identidad industry-seguros solution-autenticacion-de-voz sector-seguros-salud solucin-biometria-de-voz\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-df5ebb2 e-flex e-con-boxed e-con e-parent\" data-id=\"df5ebb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9f97a0c e-con-full e-flex e-con e-child\" data-id=\"9f97a0c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5443f02 e-con-full e-flex e-con e-child\" data-id=\"5443f02\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc648a0 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"cc648a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Mutua Madrile\u00f1a reduce en un 95% su tiempo de verificaci\u00f3n de cliente gracias a la biometr\u00eda de voz<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a98f526 elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"a98f526\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t\tMutua Madrile\u00f1a es una aseguradora l\u00edder en Espa\u00f1a, especializada en seguros de autom\u00f3viles, hogar, vida y salud. Fundada en 1930, destaca por su enfoque en la innovaci\u00f3n y la calidad de servicio, ofreciendo productos y soluciones adaptadas a las necesidades de sus clientes\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<style id=\"loop-dynamic-61174\">.e-loop-item-20790 .elementor-element.elementor-element-9f97a0c:not(.elementor-motion-effects-element-type-background), .e-loop-item-20790 .elementor-element.elementor-element-9f97a0c > .elementor-motion-effects-container > .elementor-motion-effects-layer{background-image:url(\"https:\/\/veridas.com\/wp-content\/uploads\/2023\/05\/Deustche-Telekom.png\");}<\/style>\t\t<div data-elementor-type=\"loop-item\" data-elementor-id=\"61174\" class=\"elementor elementor-61174 elementor-59184 swiper-slide e-loop-item e-loop-item-20790 post-20790 success_story type-success_story status-publish has-post-thumbnail hentry country-global resource-yes format-caso-de-exito topic-identidad industry-telcos solution-autenticacion-de-voz sector-telcos-utilities solucin-biometria-de-voz\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\" role=\"group\" aria-roledescription=\"slide\" data-custom-edit-handle=\"1\">\n\t\t\t<div class=\"elementor-element elementor-element-df5ebb2 e-flex e-con-boxed e-con e-parent\" data-id=\"df5ebb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9f97a0c e-con-full e-flex e-con e-child\" data-id=\"9f97a0c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5443f02 e-con-full e-flex e-con e-child\" data-id=\"5443f02\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc648a0 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading\" data-id=\"cc648a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-title.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Deutsche Telekom, reconocimiento por voz en 3 segundos<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a98f526 elementor-widget elementor-widget-theme-post-excerpt\" data-id=\"a98f526\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-excerpt.default\">\n\t\t\t\t\tLa tecnolog\u00eda de reconocimiento de voz de Veridas fue la elegida por Deutsche Telekom, l\u00edder de telecomunicaciones en Europa, debido a su rendimiento, privacidad y caracter\u00edsticas. Descubre c\u00f3mo y por qu\u00e9 el gigante de las telecomunicaciones se decant\u00f3 por la soluci\u00f3n de biometr\u00eda n\u00famero 1 en el mundo.\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-prev\" role=\"button\" tabindex=\"0\" aria-label=\"Anterior\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-eicon-chevron-left\" viewBox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M646 125C629 125 613 133 604 142L308 442C296 454 292 471 292 487 292 504 296 521 308 533L604 854C617 867 629 875 646 875 663 875 679 871 692 858 704 846 713 829 713 812 713 796 708 779 692 767L438 487 692 225C700 217 708 204 708 187 708 171 704 154 692 142 675 129 663 125 646 125Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t\t<div class=\"elementor-swiper-button elementor-swiper-button-next\" role=\"button\" tabindex=\"0\" 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class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">M\u00e1s casos de \u00e9xito<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Endesa mejora la seguridad y eficiencia de su contact center mediante la implementaci\u00f3n de la biometr\u00eda de voz de Veridas, acortando la verificaci\u00f3n a 3 segundos y elevando la satisfacci\u00f3n del cliente en un 20%. <\/p>\n","protected":false},"featured_media":73438,"template":"elementor_header_footer","format":[285],"country":[296],"resource":[293],"topic":[281],"industry":[277],"solution":[268],"solucin":[163],"class_list":["post-73402","success_story","type-success_story","status-publish","has-post-thumbnail","hentry","country-spain","resource-yes","format-caso-de-exito","topic-identidad","industry-telcos","solution-autenticacion-de-voz","sector-telcos-utilities","solucin-biometria-de-voz"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Endesa mejora los datos de su contact center con biometr\u00eda de voz<\/title>\n<meta name=\"description\" content=\"Endesa mejora la seguridad y eficiencia de su contact center mediante la implementaci\u00f3n de la biometr\u00eda de voz de Veridas, acortando la verificaci\u00f3n a 3 segundos y elevando la satisfacci\u00f3n del cliente en un 20%.\" \/>\n<meta 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