Voice biometrics is a technology that uses a person’s unique voice characteristics to verify their identity. Veridas’ Voice Authentication Solution captures a short audio sample (as little as 3 seconds) to create a biometric voiceprint during the enrollment phase. When the user needs to authenticate themselves later, a new audio sample is captured and compared to the stored voiceprint to verify their identity securely and quickly.

The creation of a biometric reference involves several key steps:

• Audio Collection: The process begins by obtaining an audio sample of the person’s voice. This is essential for ensuring the real identity of the individual, as detailed in the various methods of biometric voice registration.
• Biometric Processing: The collected audio is then sent to a biometric engine. This engine performs signal processing on the audio sample.
• Voice Vector Generation: The biometric engine produces a voice vector, which is a mathematical representation of the individual’s unique biometric characteristics. This vector, referenced as (x1, y1, z1…), is private and anonymous, meaning that the original voice cannot be reconstructed from this vector.

Voice biometric authentication with Veridas is highly secure, featuring advanced anti-spoofing technology to detect and prevent fraud attempts, such as pre-recorded, synthetically generated, or cloned voices. The system includes voice liveness detection, ensuring that only live human voices are authenticated.

Veridas offers one of the fastest voice authentication processes on the market, providing secure access in just 3 seconds. This quick authentication time enhances user experience by minimizing wait times and simplifying the verification process.

Voice biometrics eliminates the need for users to remember passwords or answer security questions, making the authentication process simpler and more user-friendly. It also significantly reduces Average Handling Time (AHT) in contact centers by streamlining operations, improving customer satisfaction, and enhancing security by minimizing fraud risks.

There are five main methods for biometric voice registration:

• During User Onboarding: Voice registration can be part of the digital onboarding process. The user provides a photo of their ID and a selfie, which are verified for authenticity, and records 5 seconds of their voice via an app or website. This method is used by FC Barcelona for fan registration through Veridas solutions.
• Remotely within a Private Area: The user logs in to a private area of an app or website and consents to voice recording. They then record 5 seconds of their voice, which is linked to their account.
• Through a Contact Center: The user provides basic identification details (like name, address, or a key position) over a call. Once verified by the contact center, the user’s voice is registered for future authentication.
• Using Previous Recordings: Existing recorded audios can be used if the client already has stored voice data, such as from a prior vocal biometric authentication solution.
• In-Person Registration: The user visits a branch or office, where an agent verifies their identity (e.g., via an ID document) and obtains consent to record the voice. The user then records 5 seconds of voice using an app, website, phone, or other recording method.

Veridas’ solution uses voice liveness detection to differentiate between a live human voice and fraudulent attempts such as recordings or synthetic voices. This technology analyzes unique vocal characteristics that only a human vocal tract can produce, ensuring secure and trustworthy interactions.

Yes, Veridas offers effortless integration into various environments and communication platforms, including cloud services and specific integrations like Genesys. The solution can be deployed quickly, often within hours, making it adaptable to your existing infrastructure.

Veridas utilizes 100% proprietary technology, providing flexibility and in-depth knowledge to adapt to customer needs quickly and effectively. Its voice biometric technology is evaluated by the NIST and is recognized for its world-leading accuracy and performance. 

Yes, Veridas complies with international data protection standards, including GDPR, ISO, and others adapted to specific countries. Depending on your preferences, Veridas can store biometric data securely in its cloud or process audio files without storing biometric information.