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Identify your customers in 3 seconds.
No questions. No friction.
With our voice biometrics technology, you can provide your customers with a secure and streamlined authentication experience, while reducing fraud and improving operational efficiency in your contact center.
Cost Savings and Operational Efficiency
Save costs and streamline operations in your contact center with voice biometrics. Eliminate manual customer identity verification, minimize call transfers, and reduce call times.
Improved Customer Satisfaction
Say goodbye to complex passwords and security questions. By reducing authentication time and effort, customers can effortlessly authenticate themselves using their voice.
Faster and More Secure Authentication
Authenticate customers within seconds, eliminating the need for additional verification steps. Enjoy a seamless customer experience while minimizing the risk of fraud.
Knowledge-based Authentication vs. Voice Biometrics
Verification without biometrics
Long (and costly) processes ❌
Knowledge-based verifications take on average 60 seconds per phone call.
Traditional methods do not allow for unique identification across all channels.
Uncertain identity ❌
Password or question methods only verify the information, not the identity of the person.
Compromised security ❌
It is easy to impersonate a person’s identity with question-based methods since it is information that may be known to others.
Verification with biometrics
Transparent processes ✅
Authentication happens naturally while the person converses or sends a 3-second audio.
It is possible to be verified by voice through any channel (phone, chat, app).
Real identity ✅
Verification of the person thanks to their biometrics, a unique and differential element of each person such as their voice or face.
Maximum security ✅
With an accuracy of more than 99.9% and an anti-fraud system to detect pre-recorded or synthetic voices.
Reduce Average Handling Time (AHT).
Voice biometrics allows you to verify your users in a natural way. Once they are registered in the system, they do not have to answer any questions but simply describe the reason for their call. Automatically and passively, with only 3 seconds of audio they are recognized by the system.
With biometrics you can save an average of 60 seconds per call, improving your customers’ experience and reducing operating costs.