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Contact Center Authentication

Name: Contact Centers · Authenticate your users in 3 seconds | Veridas
Brand: Veridas
Availability: InStock
Rating: 5 (220 reviews)

3 seconds customer authentication
No questions. No friction

With our voice biometrics technology, you can provide your customers with a secure and streamlined authentication experience, while reducing fraud and improving operational efficiency in your contact center.

/The preferred provider

Cost Savings and Operational Efficiency

Save costs and streamline operations in your contact center with voice biometrics. Eliminate manual customer identity verification, minimize call transfers, and reduce call times.

Improved Customer
Satisfaction

Say goodbye to complex passwords and security questions. By reducing authentication time and effort, customers can effortlessly authenticate themselves using their voice.

Faster and More Secure Authentication

Authenticate customers within seconds, eliminating the need for additional verification steps. Enjoy a seamless customer experience while minimizing the risk of fraud.

/Instant Deployment Across Platforms

Deploy the solution in any environment or communication platform in hours, thanks to our easy-to-use cloud service.

/Knowledge-based Authentication vs. Voice Biometrics

Verification
without
biometrics

Long (and costly) processes
Knowledge-based verifications take on average 60 seconds per phone call.

Multichannel
Traditional methods do not allow for unique identification across all channels.

Uncertain identity
Password or question methods only verify the information, not the identity of the person.

Compromised security
It is easy to impersonate a person’s identity with question-based methods since it is information that may be known to others.

Verification
with
biometrics

Transparent processes
Authentication happens naturally while the person converses or sends a 3-second audio.

Omnichannel
It is possible to be verified by voice through any channel (phone, chat, app).

Real identity
Verification of the person thanks to their biometrics, a unique and differential element of each person such as their voice or face.

Maximum security
With an accuracy of more than 99.9% and an anti-fraud system to detect pre-recorded or synthetic voices.

/Reduce Average Handling Time (AHT)

Voice biometrics allows you to verify your users in a natural way. Once they are registered in the system, they do not have to answer any questions but simply describe the reason for their call. Automatically and passively, with only 3 seconds of audio they are recognized by the system.

With biometrics you can save an average of 60 seconds per call, improving your customers’ experience and reducing operating costs.

/BBVA Mexico, improving the lives of pensioners

"In addition to cost savings and improved security, the technological capabilities brought to us by Veridas allow us to enable new businesses that were unthinkable four years ago."

Juan Francisco Losa

Chief Technology Security Officer

/Endesa Enhances Security and Efficiency in its Contact Center with Voice Biometrics

"Biometrics resolves security and improves customer experience. It has also allowed us to reduce call time, enabling us to negotiate call costs with our telecommunications service providers.”

Javier Vargas

Innovability Global Digital Solutions Leader

/Deutsche Telekom, voice recognition in 3 seconds

"No other solution in the market provided us with the same quality of UX, thanks to the minimal time required for registration and verification while guaranteeing such a high level of accuracy, with minimal error rates."

Bernhard Hochstätter

Executive Product Manager

/Mutua Madrileña reduces its customer verification time by 95% thanks to voice biometrics

“Voice biometrics cuts down customer verification time by over 95%. The average verification time using traditional methods is 90 seconds, whereas, with this solution, it is reduced to 5 seconds.”