Knowledge-based identity authentication can be lengthy and not user-friendly. Save costs by reducing ATH by more than 60 seconds and streamline operations in your contact center with voice biometrics by minimizing call transfers and reducing call times.
Remembering passwords and security questions can diminish customer satisfaction. Reduce authentication time and improve customer satisfaction by leting them authenticate using their voice.
Current verification methods pose a major security risk because of their weakness. Authenticate customers within seconds, eliminating the need for additional verification steps. Enjoy a seamless customer experience while minimizing the risk of fraud.
Natalia Ortega
Global Head of Financial Crime Prevention, BBVA
“Biometrics gives you a channel to do business where you don’t think about it now. Biometrics has become something our customers demand because of the perceived security it gives them. 65% of our customer acquisition is digital.”
Héctor Estella
VoIP Manager, Mutua Madrileña
“Voice biometrics reduces customer verification time by more than 95%. The average busy IVR time is 90 seconds with traditional methods, while it becomes 5 seconds with this solution.”
Javier Vargas
Innovability Global Digital Solutions Leader, Endesa
“Biometrics resolves security and improves customer experience. It has also allowed us to reduce call time, enabling us to negotiate call costs with our telecommunications service providers.”
The first step of this process is audio capture. The client is required to capture as little as 3 seconds of audio from the user. This process is usually done as part of the user onboarding process, within user’s private area, through the contact center iself, from previous recording audios or in person.
Once the audio is captured, an account is created for that user in Veridas Cloud and a biometric vector is generated from that captured audio that will be linked to that account. That is, Veridas does not have to know the phone number, identification number or customer number associated with the user, but rather an anonymous identifier generated from one of the previous identifiers.
Once registered, when the user contacts our client again, Veridas’ Voice Authentication Solution captures 3 seconds of audio again, looks for the user’s account and compares the voiceprint generated during the enrollment phase with the new audio sample provided.
The result of this process will determine if the access attempt is authentic (not a presentation attack or a deepfake) and whether they belong to the same person or not (thereby validating the user’s identity).
During all stages of the process, we identify the authenticity of voices within seconds, distinguishing whether the person on the other end of the call is a real person or a fraud attack.
Experience the market’s fastest passive-voice authentication, delivering swift and secure access in just 3 seconds.
Verify any phrase or language effortlessly with our advanced voice biometric solution, freeing users from memorizing repetitive prompts.
Configurable calibration modes for optimal verification and identification results in all use cases.
Deploy the solution in any environment or communication platform in hours, thanks to our easy-to-use cloud service.
Tailor calibration modes to your specific use cases for ideal verification and identification results that match your unique requirements.
Veridas has deployed its technology around the world with different use cases, from proof of life in Mexico to authentication in contact centers.
Integration with Veridas cloud, with biometric information storage in Veridas cloud.
Integration with Veridas cloud, without biometric information storage in Veridas cloud. Audio file processing.
Integration with Veridas cloud, without biometric information storage in Veridas cloud. Streaming audio processing.
Integration with Genesys (included in APP Foundry)
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