Knowledge-based identity authentication can be lengthy and not user-friendly. Save costs by reducing ATH by more than 60 seconds and streamline operations in your contact center with voice biometrics by minimizing call transfers and reducing call times.
Remembering passwords and security questions can diminish customer satisfaction. Reduce authentication time and improve customer satisfaction by leting them authenticate using their voice.
Current verification methods pose a major security risk because of their weakness. Authenticate customers within seconds, eliminating the need for additional verification steps. Enjoy a seamless customer experience while minimizing the risk of fraud.
Natalia Ortega
Global Head of Financial Crime Prevention, BBVA
“Biometrics gives you a channel to do business where you don’t think about it now. Biometrics has become something our customers demand because of the perceived security it gives them. 65% of our customer acquisition is digital.”
Héctor Estella
VoIP Manager, Mutua Madrileña
“Voice biometrics reduces customer verification time by more than 95%. The average busy IVR time is 90 seconds with traditional methods, while it becomes 5 seconds with this solution.”
Javier Vargas
Innovability Global Digital Solutions Leader, Endesa
“Biometrics resolves security and improves customer experience. It has also allowed us to reduce call time, enabling us to negotiate call costs with our telecommunications service providers.”
The first step of this process is audio capture. The client is required to capture as little as 3 seconds of audio from the user. This process is usually done as part of the user onboarding process, within user’s private area, through the contact center iself, from previous recording audios or in person.
Once the audio is captured, an account is created for that user in Veridas Cloud and a biometric vector is generated from that captured audio that will be linked to that account. That is, Veridas does not have to know the phone number, identification number or customer number associated with the user, but rather an anonymous identifier generated from one of the previous identifiers.
Once registered, when the user contacts our client again, Veridas’ Voice Authentication Solution captures 3 seconds of audio again, looks for the user’s account and compares the voiceprint generated during the enrollment phase with the new audio sample provided.
The result of this process will determine if the access attempt is authentic (not a presentation attack or a deepfake) and whether they belong to the same person or not (thereby validating the user’s identity).
During all stages of the process, we identify the authenticity of voices within seconds, distinguishing whether the person on the other end of the call is a real person or a fraud attack.
Integration with Veridas cloud, with biometric information storage in Veridas cloud.
Integration with Veridas cloud, without biometric information storage in Veridas cloud. Audio file processing.
Integration with Veridas cloud, without biometric information storage in Veridas cloud. Streaming audio processing.
Integration with Genesys (included in APP Foundry)
Voice biometrics is a technology that uses a person’s unique voice characteristics to verify their identity. Veridas’ Voice Authentication Solution captures a short audio sample (as little as 3 seconds) to create a biometric voiceprint during the enrollment phase. When the user needs to authenticate themselves later, a new audio sample is captured and compared to the stored voiceprint to verify their identity securely and quickly.
The creation of a biometric reference involves several key steps:
Voice biometric authentication with Veridas is highly secure, featuring advanced anti-spoofing technology to detect and prevent fraud attempts, such as pre-recorded, synthetically generated, or cloned voices. The system includes voice liveness detection, ensuring that only live human voices are authenticated.
Veridas offers one of the fastest voice authentication processes on the market, providing secure access in just 3 seconds. This quick authentication time enhances user experience by minimizing wait times and simplifying the verification process.
Voice biometrics eliminates the need for users to remember passwords or answer security questions, making the authentication process simpler and more user-friendly. It also significantly reduces Average Handling Time (AHT) in contact centers by streamlining operations, improving customer satisfaction, and enhancing security by minimizing fraud risks.
There are five main methods for biometric voice registration:
Veridas’ solution uses voice liveness detection to differentiate between a live human voice and fraudulent attempts such as recordings or synthetic voices. This technology analyzes unique vocal characteristics that only a human vocal tract can produce, ensuring secure and trustworthy interactions.
Yes, Veridas offers effortless integration into various environments and communication platforms, including cloud services and specific integrations like Genesys. The solution can be deployed quickly, often within hours, making it adaptable to your existing infrastructure.
Veridas utilizes 100% proprietary technology, providing flexibility and in-depth knowledge to adapt to customer needs quickly and effectively. Its voice biometric technology is evaluated by the NIST and is recognized for its world-leading accuracy and performance.
Yes, Veridas complies with international data protection standards, including GDPR, ISO, and others adapted to specific countries. Depending on your preferences, Veridas can store biometric data securely in its cloud or process audio files without storing biometric information.
Veridas has deployed its technology around the world with different use cases, from proof of life in Mexico to authentication in contact centers.
/Let’s talk!
Become part of our network and add the best verification solution on the market to your product catalog.
Simplify entry, save time, and manage your stadium parking more efficiently.
Enter the parking area in under 1 second with facial recognition technology.
Simplify the ticket purchase process and enable attendees to enjoy a hands-free experience throughout their stadium stay.
Elevate your parking security for peace of mind.
Protect your Stadium with our end-to-end identity verification platform, featuring biometric and document verification, trusted data sources, and fraud detection.
Verify your attendees’ identity remotely in less than 1 minute.
Simplify the ticket purchase process and enable attendees to enjoy a hands-free experience throughout their stadium stay.
Enhance the security of the purchase process, eliminating the possibility of fraud, resale, and unauthorized access.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
