Digital Onboarding
Proven technology for the most critical moment.

Digital customer onboarding is the process by which companies allow their customers to sign up digitally. This process can be performed autonomously by the user at any time and in any place, from a mobile device, tablet or computer.

The onboarding process serves to verify a customer’s identity digitally. This allows companies to capture more customers digitally as it does not require physical trips to stores or branches of the entity. 

Para poder realizar este proceso de forma segura, es necesario contar con una tecnología robusta y certificada que evite que se cometan intentos de fraude durante el proceso. 

Para poder verificar la identidad del usuario, durante el proceso de onboarding digital, a través de una web o app, el usuario escanea su documento de identidad y realiza una foto de su cara. 

Estas evidencias son analizadas por motores de Inteligencia Artificial que verifican la validez y autenticidad del documento de identidad por un lado, y por otro realizan una comparación biométrica entre la foto del documento y la foto tomada durante el proceso para vincular la identidad del usuario con la persona que está realizando el proceso y evitar así posibles suplantaciones de identidad. 

Digital onboarding allows companies to increase their digital service offerings by offering digital and remote customer registration. This possibility of digital onboarding increases the companies’ customer volume and therefore their ROI. 

Una vez los clientes están registrados en el sistema, es posible ampliar el abanico de transacciones que pueden realizar gracias a la autenticación facial o de voz. Esto permite autorizar pagos online, realizar operaciones, autenticar su identidad en Contact Centers y mucho más. 

There are several types of onboarding in companies:

• Manual face-to-face onboarding: This is the most traditional form in which a person goes to a company branch or store to register as a customer. In this case, a company employee is in charge of collecting and verifying the data provided by the customer. This is a costly and not always secure process.
• Face-to-face digital onboarding: Adapting new technologies to current scenarios, there is also the possibility of performing digital onboarding but in person. In this case, the customer still goes to the company’s branch office and can be assisted by an employee to carry out the onboarding process. This variant can be convenient for the elderly or people with special needs. The advantage over the previous version is that this one allows the use of the most advanced technology to verify identity documents and perform biometric matching. 
• Remote digital onboarding: This is perhaps the most convenient way in these new times as it allows users to register at any time and place autonomously. It does not require physical displacements and the whole process is carried out under maximum security. 

Digitizing the onboarding process for companies has a number of advantages: 

• Increases conversion rates: The remote onboarding process allows many more users to sign up at any time and unattended, which increases the number of people completing the process. 
• Opens the door to authentication: Once registered, users can perform various online transactions thanks to biometric authentication. 
• Reduces fraud: Artificial Intelligence engines are able to detect fraud attempts both in identity documents (changes in information, changes in the photo, security measures, holograms, special inks…) and in the biometric matching process (photos of other people, masks, masks, deepfakes…).
• Improved user experience: It is a much faster and simpler process compared to face-to-face registration. It allows users to do it from their own device at any time and place. 
• Complies with regulations: Onboarding processes are regulated in different industries and must comply with current regulations. Veridas onboarding is approved for compliance with the strictest national and international standards.