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Deutsche Telekom, voice recognition in 3 seconds

Table of contents

Client: Deutsche Telekom

One of the world’s leading integrated telecommunications companies.

  • IndustryTelecommunications
  • Size: Present in more than 50 countries.
    226,300 employees worldwide.
  • Country: Germany

Why did Deutsche Telekom choose Veridas’ 3-second voice authentication?

European telecommunications giant, Deutsche Telekom, selected Veridas as their sole provider of voice biometrics. Veridas’ solution met all the security, user experience, privacy and cost requirements set by the German firm.

Slide used by Deutsche in a joint webinar with Veridas

Security and user experience; enemies?

Despite living in the digital age, the way people have to identify themselves to service-providing companies is still archaic.

Spelling your name, saying one by one the digits of your identity documents, or remembering which of your hundreds of passwords is the valid one, every time you want to make a query to a company. An exhausting process that arises from the need to verify the identity of users, and that continues to be insecure as well as costly in both terms, money and time.

For a company of Deutsche Telekom’s size, it is vital to increase security without compromising user experience.

How to implement a unique and secure omnichannel communication strategy for their customers that, additionally, enhances their experience as users?

The solution: Veridas’ voice biometrics

Thanks to Veridas’ voice biometrics, increasing security while enhancing the user experience is possible.

After a demanding and thorough selection process, Deutsche Telekom, after evaluating the best companies in the industry, chose Veridas as its single-source provider for voice-based user authentication.

The technology developed 100% by Veridas make it possible for companies such as Deutsche Telekom to reduce the time required to authenticate their users from 30-40 seconds to only 3 seconds (while their main competitors such as Amazon or Nuance need 10 or 15 seconds), in any language and without the need to repeat any sentence. Moreover, all this is done in less than 140 milliseconds, with an accuracy of more than 99% and incorporating an anti-fraud technology that allows detecting whether the voices are real or pre-recorded.

During a recent webinar between the two companies, Bernhard Hochstätter, Executive Product Manager at Deutsche Telekom, highlighted the main reasons that led them to choose Veridas:

No other solution in the market provided us with the same quality of UX, thanks to the minimal time required for registration and verification while guaranteeing such a high level of accuracy, with minimal error rates.

Bernhard Hochstätter,
Executive Product Manager at Deutsche Telekom

The level of privacy with which Veridas treats data: “Privacy is for us, Deutsche Telekom, very important. We are one of the most trusted brands in Germany and even beyond, and therefore it is absolutely key to be very very strict with regard to data privacy; and Veridas was a perfect fit in this respect”.

He also added as advantages of working with Veridas the way the aforementioned have of creating their solutions; always having the end user in mind. Also, the adjustable level of customization.

Voice-biometrics-comparative

Immediate results

Thanks to the collaboration with Veridas, Deutsche Telekom has been able to:

  • Improving user experience. Their customers now authenticate themselves by speaking freely, in any language and in just 3 seconds…
  • Increasing security, with an authentication accuracy greater than 99%.
  • Reducing costs. Reducing the time required for verification from an average of 30-40 seconds to only 3.
  • Creating an omnichannel experience. Voice verification can be easily integrated into any customer communication channel: chatbots, call centers or virtual assistants.
  • Generating a transversal experience. The solution is viable in a multitude of industries and geographies thanks to its text-independent and language-independent functionalities.

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