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Operation KYC Rescue: How Permisso transformed a continuity crisis into a conversion success

Permisso, a data infrastructure for financial services, transformed a critical migration for DORA compliance into an immediate operational success. Veridas' technology allowed the solution to be integrated in less than a week. This strategic shift skyrocketed the verification funnel conversion rate from 50% to 95%, guaranteeing a seamless and scalable user experience.

/Impacts & Results

conversion rate

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net onboarding effectiveness

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low-code integration week

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critical migration disruptions

/Overview & Challenges

Who is the client?

Permisso is the financial services data infrastructure leader in the collection, processing, and verification of consented documents and data required for onboarding, creditworthiness analysis, and account opening. Its business model relies critically on seamless identity verification to ensure the security and agility its clients demand.

Challenges & Issues

They faced a service “Blackout” when their previous provider unexpectedly announced it was ceasing operations in the European market. With only a few weeks to migrate, Permisso was confronted with:

Operational Disruption Risk: The imminent danger of paralyzing the core business processes of their own end-clients.
Vulnerability: The need to migrate within a hostile environment of deepfake attacks and digital injection.
Underperformance: The previous system suffered from poor conversion rates (50%) and frequent Document Reading (OCR) errors.

/Opportunities & Benefits

Opportunities

/Operational Resilience (DORA): Transforming forced migration into a compliance strategy.

/Funnel Optimization: Redesigning the identity verification process to eliminate the previous provider’s bottlenecks.

/Anti-Fraud Shielding: Implementing next-generation biometrics to ensure market-leading operational effectiveness.

Benefits

/Total Continuity: Seamless migration for their clients with zero loss of historical records.

/Immediate Profitability: Recovering over 50% of users who previously abandoned the process.

/Technical Autonomy: Reducing IT workload through easy-to-deploy tools.

Challenges Addressed by Veridas

Veridas transformed Permisso’s urgency into a competitive advantage through:

Robust IDV Technology: The key to success was our low-code solution. We provided such comprehensive documentation that the migration was completed in record time, allowing Permisso to return to normal operations ahead of schedule.
Technological Differentiation: Unlike the outgoing provider, Veridas offers high-precision OCR, seamless liveness detection, and digital injection attack detection, eliminating the friction that previously caused mass customer drop-offs.
Consultative Partnership: We didn’t just act as a software vendor; we served as a strategic consultant (through our CS and KAM teams), ensuring operational resilience under extreme pressure.

Impacts & Results

Inmediate Impact: Upon implementing Veridas’ solution, conversion jumped from 50% to 95%. This means that nearly all users who start the process now complete it successfully on their first attempt.
Operational Efficiency: The need for constant manual reviews was eliminated thanks to the reliability of automated channel and device verification.
Long-Term Benefit: Permisso now possesses a 100% secure and scalable identity infrastructure, ready for the demands of 2026 and the strictest regulatory compliance.

/Testimonial

“The initial goal was to avoid an operational disaster, but the partnership with Veridas exceeded all expectations. Not only did we avoid the ‘blackout’ by migrating in record time, but the transition evolved into a conversion success that skyrocketed our funnel from 50% to 95% and fortified our infrastructure with cutting-edge security.”

Álvaro Mancilla, CEO & co-founder

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