In this sense, Ignacio del Castillo, Director of the Alliances Area of Veridas insisted on the essential of this relationship that has been established between both companies: «We are very excited about the alliance with Enghouse because of the great potential of application of our biometric authentication solutions, face, and voice, in final customer solutions«. He added: «The integration of Veridas’ facial biometrics into Enghouse’s Vidyo platform brings Veridas even closer to contact centers in Spain and Latam. The great team of professionals that we have found in Enghouse and the quality of their solutions is the pillars to make this collaboration a success.»
The Enghouse team also highlights how important it is to have a video channel in these times, in fact, JL Castaños, Vice President of Sales at Enghouse, said that «the introduction of Vidyo in contact center interactions has accelerated exponentially since the beginning of the COVID-19 pandemic. This new channel introduces additional benefits over other types of interactions, especially the ability to establish bonds of greater trust between interlocutors by being able to add to the conversation the additional information that is provided in the communication through the expression of the face». He also noted: «With the integration of Veridas facial biometrics we have gone a step further, enabling the verification of the interlocutor in a completely natural and transparent way«.
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