The Banker magazine has awarded the Fintech Partnership award to the alliance between Veridas and BBVA for its use case in Mexico. The Innovation in Digital Banking Awards have awarded this use case that has already improved the lives of 100,000 people thanks to voice biometrics.
Veridas has won the Best IT Project in Customer Engagement award at the Platinum Contact Center Awards for its joint project with BBVA Mexico: a biometric solution that allows Mexican pensioners to verify their identity using only their voice.
Veridas voice biometrics is able to verify an identity with only 3 seconds of voice, in any language and with any text. The application of this technology brings 3 clear benefits: fraud prevention, cost optimization and UX improvement.
/ eBook / Voice biometrics for Contact Centers Start identifying your customers with just 3 seconds of voice. In any language. With any text. Improve
Authenticate users with 3 seconds of voice, regardless of text and language, with an accuracy of more than 99%; reducing costs, improving user experience and increasing security. Discover the advantages of using voice biometrics in contact centers.
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The agreement between the two companies will allow the implementation of voice authentication solutions in contact centers in an agile, secure and scalable manner.
78% of users forget a password in their personal life, and 57% require a password reset in their work lives.
Cyber fraud crimes already account for 25% of those reported to different police forces in Spain.
Voice biometrics can reduce customer identification time by more than 90%.
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