Last week the JW Marriott Hotel in Austin, Texas hosted a new edition of the leading event on innovation in bank branches and commercial banking in the United States, Future Branches.
Leading representatives from North American financial institutions presented the most relevant success stories, best practices, and future predictions for bank branches and the rest of the financial sector.
Digital transformation, improving the customer and employee experience, and brand purpose in banking were some of the most recurring themes during the three-day event.
Part of the Veridas team was present in Austin to show first-hand how identity solutions based on biometric technology and document verification can take the digitization and transformation of bank branches to the next level, automating processes and improving the user experience with maximum security and fraud protection.
“Participating in this event has been a great opportunity to hear from Banks, Community Banks and Credit Unions. We were able to discuss the paradigm of seeking the best customer satisfaction, while at the same time there is a growth need in the financial institution; and how this context relates to the changing role of branches”, says Michel Nerrant, SVP North America at Veridas.
Growth, Cross-Selling, Loyalty, and Efficiency: Veridas at the service of financial institutions.
According to industry expert and thought leader Gina Bleedorn, Head of Experience at Adrenaline consulting firm and speaker at one of the event’s conferences, financial institutions rely on four fundamental pillars to ensure their competitive advantage: Growth, Cross-selling, Loyalty, and Efficiency.
Veridas’ identity verification, user authentication and fraud prevention solutions support financial services in each of these pillars:
- Growth: thanks to Veridas’ digital onboarding, financial institutions can enroll new customers in less than a minute, either remotely or in physical branches, complying with applicable regulations.
- Loyalty and cross-selling: improved user experience thanks to facial and voice authentication increases customer satisfaction in interactions with their bank, facilitating the renewal and contracting of new products.
- Efficiency: 100% automated solutions guarantee increased conversion rates, reduce time spent on manual tasks and avoid losses due to fraud.
Want to learn more about the advantages of biometrics for branches?
Don’t miss this article by Miguel Zarraluqui, our Global Product Marketing Manager on how to improve customer service in bank branches with biometrics.